As a Program Manager you will:
• Develop end-to-end business strategy, customer experience & offering for expansions and drive initiatives to reduce cost to serve
• Drive execution of business process improvement and business growth opportunities across multiple global teams and product lines, working closely with business, operations and technical teams
• Identify areas of automation and write the business and functional requirements and then program manage the automation programs interacting with business, operations and technical teams
• Define, measure and present metrics and reports to leadership teams
• Effectively engage with customers to manage and resolve issues
• Troubleshoot and drive resolutions with Product teams
Key job responsibilities
As a Program Manager you will:
• Develop end-to-end business strategy, customer experience & offering for expansions and drive initiatives to reduce cost to serve
• Drive execution of business process improvement and business growth opportunities across multiple global teams and product lines, working closely with business, operations and technical teams
• Identify areas of automation and write the business and functional requirements and then program manage the automation programs interacting with business, operations and technical teams
• Define, measure and present metrics and reports to leadership teams
• Effectively engage with customers to manage and resolve issues
• Troubleshoot and drive resolutions with Product teams
About the team
As part of Retail Business Services (RBS) team, our vision is to enable Amazon to provide defect free and best of available products to its customers. We strive to offer seamless listing experience for our selling partners and a largest & best available selection with right product information for our customers. We ensure best buying and post buying experience to the customer by providing complete and correct information in the detail page. To accelerate and excel in our execution, we want to leverage scalable tech solutions and expand our programs globally.
MENA RBS team is looking for a Manager, Program management to shape and lead our buying and post buying experience, drive customer return reduction program
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Experience defining program requirements and using data and metrics to determine improvements
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL