Professional Service Engineer

CNS is a technology company that powers the future by providing digital solutions essential to support all enterprise and human development. While growing and managing a robust pool of supplier-partners for the benefit of our clients has always been a priority, we are constantly re-inventing ourselves.
Founded in 1987 with more than 30 years of experience, CNS employs over 320 employees including more than 250 certified engineers. We offer in-depth expertise and a range of best-in-class products that support the digital transformation of all major industries. With offices in three countries, we have an extensive reach into, and regional knowledge of the Middle East markets.
A shift into levering our many years of experience to develop pioneering software in-house will add yet another dimension to our highly innovative solutions-portfolio.

This Position is responsible for the following areas:

• BFSI Services delivery and support.
• Projects Implementation of EFT Solutions
• Planning and deployment of live solutions
• Escalation Process Handling
• Quality Assurance of live solutions
• Software Installation, analysis, customization, and troubleshooting for Procash NDC-DDC, Proconsult NDC-DDC, Probase, Procashin, Prochequein, Protopas WEBEXT, Prorkl, Vynamic View, Vynamic security.
• Support POC (Proof of Concept) for new products, UAT (User Acceptance), and EMV ADVT, MTIP certifications support.
• Plans, schedules, monitors, evaluates, and directs projects to ensure a complete business solution is implemented; Contributes to project recommendations.
• Researches and writes sections of technical proposals
• Maintain, administer, and support tools used in deploying the solution.
• Respond to customer inquiries via various mediums in a timely manner to meet client SLA’s and/or take assignments of cases from internal staff.
• Analyze all high-level escalations, perform a full investigation and diagnosis of the escalated cases from the customer, and provide a permanent solution for resolving the case.
• Conduct meetings with the vendor support team for solutions updates and fixes for escalated problems.

• Degree in Computer Science, Computer engineering, or Information technology

Skills & Professional Requirements:

• Effective verbal, written, and listening skills in English.
• Ability to learn new technologies quickly.
• Prepares Project technical documentation (Change request, Risks & Delays Log and project sign-off)
• Escalated Service Reports for customers.
• Creation of images and certifying of images for ATMs.
• Discuss the projects requirements with the customers and communicate documentation accordingly.
• Support and collaboration with the Solution architect Team in order to qualify the technical requirements of the opportunities and identify the right delivery service solution.
• Demonstrate the solutions for the customers for POC, Demo Requests.
• Communicate with Wincor Nixdorf for solutions updates and fixes.
• Liaise and discuss with the customers the escalation cases reported.
• Support and Collaboration with the CS team in order to complete the Rollout as per planned.

Experience Requirements:

• 5+ years in a similar role