Support the Skywards product team to develop innovative products, which generate demand and high levels of conversion. Provide actionable research findings to meet the needs of the changing marketplace
Support the product strategy in creating and maintaining a seamless, consistent and frictionless digital and ambient product experience across all Emirates earn and reward products through both qualitative and quantitative data analysis, ensuring that our product offerings meet customer expectations and drive satisfaction.
Assist product manager in the planning, implementation and execution of product initiatives in line with the key goals and objectives of the business. Produce ROI reports, post campaign analysis and extract key learnings to aid future campaigns.
Actively seek feedback throughout the campaign/selling period from source markets/distribution channels to identify issues and opportunities associated with optimizing sales and conversion associated with product offering.
Effectively and efficiently manage the product administration and support requirements of the business. Communicate appropriately and in an effective and timely manner to requests to ensure business impact is minimized.
Provide support to the training department with destination training material to ensure employees have the required material to become product experts and optimize sales.
Create internal sales briefs for campaigns and new product initiatives in conjunction with product manager.
Support the production of all promotional material i.e. websites, microsites, brochures, flyers, tacticals (digital or print) to meet market specific timelines and requirements.
Assist product manager in regular market research and analysis by monitoring trends and presenting key findings to support the Skywards products.
Actively support and attend internal and external events and training opportunities.
Develop and maintain strong mutually beneficial, working relationships with both internal and external stakeholders.
Efficiently support product and sales queries from operations/front line to maximize conversion and turnaround times of quotes/bookings.
