Procurement Manager (Warranty & Guarantees)

The Procurement department ensures efficient outsourcing and contracting of all aircraft-related commodities, including fleet, power plants, and equipment. Organized by commodity lines such as avionics, power plants, and airframe systems, we collaborate with engineering, finance, legal, and insurance teams to meet business needs with optimal terms. We manage supplier relationships and oversee warranty and product support, including contract administration and digital archiving. Our team negotiates extensively to secure and administer top product support, ensuring the highest standards of performance and integrity for our aircraft.

To manage the acquisition of goods and/or services in collaboration with the business/user department contributing the required process orientation and commercial expertise. To facilitate and coordinate effective cross-functional teamwork and act as the account manager/interface between Emirates and selected high value suppliers.

In this role, you will:

• Sourcing and supplier selection: To formulate sourcing plans including negotiation strategy in conjunction with the business/user department within the confine of the department?s approved budget. Identify and evaluate sources of supply that meets Emirates requirements minimizing total life time cost and business risk.
• Supplier Relationship Management, KPIs and assessment: Establish and maintain a strong relationship with the supplier(s) that provide optimal benfits to Emirates. Create and carry out in conjunction with the business/user department, a comprehensive supplier assessment and benchmarking processes that measure the performance and quality of the deliverables, turn-around times, operational support, etc., Any shortfall(s) identified to be reviewed with the suppliers and addressed with appropriate actions meeting the business/user department needs on timely basis.
• Stakeholder Management: Proactively provide support to the stakeholders in their initiatives involving procurement function including assessment of the spend, preparation of business cases, monitoring of costs against the budgets, adherence to Compliance Monitoring regulations, etc.,
• Process and procedure: Ensure all processes and procedures are aligned to the group corporate policies and regulatory requirements, and documented appropriately in the EPMs. Ensure the implemented processes are continuously reviewed and benchmarked to measure and enhance the effectiveness with appropriate internal controls and reporting mechanism. Lead the team and conduct performance management through MyBC, ensure delivery of SLA and objectives of the department.

Warranty, Guarantees, Insurance and Product Support

•  Cost recovery management: optimize cost recoveries and reduction in Aircraft life cycle costs through effective management and utilization of contractual remedies under the scope warranty, guarantees and insurance processes. Ensure systematic technical review and qualification of undue maintenance spend resulting from rectification of defects, damage or modification of aircraft systems, component, and engine/APU.
• Insurance: Manage and validate Insurance cost advises of qualified aircraft incidents, for potential recovery through claims via Hull insurance, Spare or Transit damage or third party caused incidents.
• Claim management: Oversee the claim settlement process for timely recovery. Manage disputed high value claims by suppliers and be the point of escalation to negotiate and resolve such disputes with the support of the Technical teams as required.
• Contractual Support: Support internal stakeholders in the preparation and/or negotiation of contractual remedies and other agreements such as inhouse repair agreements, commitment letter, retrofit agreements to ensure optimum benefits, cost-effective support, and efficient implementation processes for Emirates.
• System Development: To lead in the development and continuous improvement of system processes within the Warranty and Insurance unit using automation and AI solutions where required and establish parameters and framework for planning, budgeting, and performance management of the business unit.