Pre-Delivery Inspection Supervisor | Automotive | Global Aftersales

Job Requisition ID: 166988 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

Responsible for the entire Al Futtaim Automotive Services Multibrand Pre-Delivery Inspection (PDI), ensuring PDI activities result in the successful, timely and cost-effective processing of PDI & Accessorizing to guarantee Customer and Stakeholder satisfaction. 

What you will do:

Establish and implement Multibrand ASU PDI strategy that leads to Customer-oriented process, Optimized productivity levels, and Cost efficiency for the Al Futtaim Automotive Group.

Establish a PDI competence centre:

• Create the strategic direction of PDI and Customer-oriented process to maximize customer satisfaction, while optimizing cost effectiveness and inventory levels. Drive efficiency and quality through implementation of systems, process and procedures.
• Designs and implements new or improved systems and processes to drive improvement in levels of customer satisfaction.

Stakeholder Management:

• Develops and sustains customer relationships through direct interaction, responsiveness and accountability. Proactively establish and foster the customer relationship through personal communication and involvement and help to identify opportunities for additional business growth, cost optimization and efficient processes.
• To work with the key business owners to ensure projects are run effectively and within timelines and budget. Identify areas of process improvement, develop, implement and measure the outcomes of the new processes. Create and execute end-to-end project plans and revise as appropriate to meet changing needs.

Financials:

• Ensure that the PDI department meets all of its financial performance objectives through the development and implementation of a sound budget and managing cost effectively. Control spend and build a culture of long-term saving on procurement costs.

Process and Procedures:

• Ensure that operational processes and procedures are adjusted according to performance reports in order to drive a consistent process strategy throughout operations focusing on continual improvement.
• Define appropriate metrics and ensure the proper monitoring controls are in place to regularly measure the Facility’s performancemeasurement plans
• Ensure 5S and Kaizen initiates are implemented and sustained.

People:

• Developing Best in Town Talent through Coaching, and Individual Development Plans and effective Succession Planning

Required Skills To Be Successful:

• Strong experience and knowledge on Automotive Pre Delivery Inspection functions.
• Demonstrated track record of delivering high-impact supply chain solutions.
• Proven ability to collaborate cross functionally to achieve business objectives.
• Excellent analytical and problem-solving skills.
   

About The Team:

The role will report to the PDI Manager and you will be working in a busy workshop environment in Kizad wherein you will be dealing directly with mutiple stake holders and manage a team of workshop assistants.

What Equips You For The Role:

• Graduate in a Technical Degree (Engineering or Automotive equivalent). 
• Postgraduate Diploma in Business Management would be an added advantage.
• Minimum 10 years’ work experience in an Automotive After Sales environment
• Distributor and OEM experience is an advantage
• Preferred experience in Kaizen, Industry experience related to Project Management, Supply Chain Planning, Distribution and Analytics

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.