POWER FIELD SERVICE OPERATIONS ENGINEER: UAE

NIO is expanding to the MENA region, and we're looking for passionate individuals to join our UAE team. This is a unique opportunity to be part of a team shaping the future of electric mobility in the UAE. We design, develop, and manufacture premium smart electric vehicles, constantly pushing the boundaries in assisted driving, digital experiences, and battery technology. Be part of this exciting journey as we launch our operations.

ABOUT NIO

NIO Inc. is a pioneer and a leading company in the premium smart electric vehicle market. Founded in November 2014, NIO aims to shape a joyful lifestyle. We aim to build a community starting with smart electric vehicles to share joy and grow with users. NIO designs develops, manufactures, and sells premium smart electric vehicles, driving innovations in next-generation technologies in assisted and intelligent driving, digital technologies, electric powertrains and batteries. NIO differentiates itself through its continuous technological breakthroughs and innovations, such as the industry-leading battery swapping technologies, Battery as a Service, or BaaS, as well as proprietary NIO Assisted and Intelligent Driving and its subscription services. Unveiled in May 2024, ONVO, the second smart electric vehicle brand of NIO Inc., is committed to creating better family life and bringing better brand and product experiences to family users.

About the Role

We seek a dedicated and skilled Power Field Service Operations Engineer to join our Power and Operations team.

As a Power Field Service Operations Engineer, you'll be at the forefront of our operations and responsible for the maintenance and smooth functioning of our power swap stations across the UAE. Reporting to the Power Field Service Operations Lead, you'll be crucial in ensuring customer satisfaction and operational excellence.

Key Responsibilities

• Conduct field service activities, including maintenance coordination, troubleshooting, and repair of charging and swapping facilities
• Provide on-site support to customers at power swap stations, assisting with any issues to ensure the best user experience
• Perform pre-site surveys to verify site and power conditions meet our facility requirements
• Manage construction partners and oversee site acceptance, installation, and commissioning of power swap stations, charging stations, and home charging builds
• Monitor product operation status, conduct on-site inspections, and perform maintenance and emergency corrections
• Offer remote operation and maintenance technical support
• Manage spare parts inventory for all charging and swapping facilities

Qualifications

• 3-5 years of experience in electrical engineering, site construction, and project management
• Low-voltage power equipment installation and maintenance license
• Familiarity with 20kV and below distribution systems
• Knowledge of power system operating procedures and safety regulations
• Excellent customer service skills and logical thinking abilities
• Positive attitude, team player, and results-oriented mindset
• Fluency in Arabic and English (additional languages are a plus)
• Valid driver's license and willingness to travel extensively

What We Offer

• Opportunity to be part of a groundbreaking initiative in the UAE's power sector
• Dynamic and innovative work environment
• Opportunity to build and shape operations from the ground up
• Continuous learning and growth opportunities

If you're passionate about electrical engineering and customer service and want to be at the forefront of power innovation in the UAE, we want to hear from you!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

We request that only candidates who meet the requirements and qualifications stated in the job description apply. We will only consider applicants with the required background and skill set.

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We appreciate your interest in working with us.

Thank you for applying.