Ensures the efficiency of operational planning by facilitating ROTA scheduling and overseeing the nursing inquiries and skillfully addressing complaints to foster a positive environment. Supports in achieving Clinical Key Performance Indicators (KPIs). Engages in the training process for new staff members and assumes leadership in day-to-day operations when senior staff is absent, ensuring smooth continuity. Contributes significantly to optimizing resource utilization through valuable support in inventory management. Provides a safe, efficient distribution of medications, per relevant laws, rules, regulations, and standards of pharmaceutical care.