Role overview
Personal Shopper Coordinator
Operations - United Arab Emirates, AE - Full time - 1011
About InstaShop InstaShop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, InstaShop has been setting the standard for excellence and convenience in the region. With a dynamic and motivated team fueled by passion and innovation, every day at InstaShop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone’s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we’re always on the lookout for new talents to join us on our success journey.
About the role
As a Personal Shopper Coordinator will be responsible for handling, monitoring, and reporting the on-ground operations to ensure that the store-level functions are carried out seamlessly.
Day-to-Day Responsibilities Overseeing and monitoring daily live orders to ensure smooth operations Highlighting and reporting challenges of operational difficulties to the next-level management Liaising with the pickers and team leaders at the store to ensure smooth on-ground operations Ensuring any store management complaints are managed effectively and immediately Coordinating between the customer service team and pickers on-ground to resolve customer complaints or requests
Key Qualifications
Proven work experience in customer service or operations A graduate in business or other related disciplines
What you will bring
Excellent written and verbal communication skills in English Strong communication, organization, and time management skills Excellent ability to be detail-oriented Ability to work effectively in a dynamic, fast-paced environment by collaborating with other departments* Strong ability to multitask
