Provide friendly, quality client care to the patients.
Receive incoming calls, screen those that are handled by other health care team members and take care of routine calls.
Schedule appointments, obtaining all necessary data concerning the patient and owner.
Prepare to receive appointments by retrieving client records, preparing needed forms in advance of clients’ arrival. Complete required forms and obtain all necessary information.
Check and greet clients in a professional, friendly, hospitable manner.
Make new appointments or note changes in patient status as necessary. Enter charges and set up future reminders in system.
Assist in the updating of client files, follow up with clients when indicated.
As required, enter data in to the computer system, retrieve and modify computerized records.
Protects patients' rights by maintaining confidentiality of personal, medical and financial information.
Performing a variety of clerical duties, receiving sorting, distributing mail, sending out mailings, organizing reception area. Type memos, correspondence, reports and other documents.
Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff.
Handling the OT List, check the files if correct.
Confirming Patients’ Appointments.
Must be able to maintain a positive working environment.
Manage the various appointments, visit and other books in line with agreed policies.
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
Deal with general telephone enquiries from patients and general public.
Perform other duties as assigned.
Skills
Information collection and management
Planning and organizing
Attention to detail
Customer service skills
Adaptability
Good Communication skills
Problem analysis and problem solving
Stress tolerance & Resiliency
Occupational Safety and Health Management
Attending Occupational Safety and Health (OSH) programs as a mandatory requirement.
Being compliant with all OSH policies & procedures and legal requirements regarding Occupational Safety and Health Management System.
Conducting his/her task in a healthy and safe manner at all times.
Reporting any untoward events that will impact the occupational, safety & health of patients, staff, contractors, facilities, operations, etc.
Infection Control
All employees are personally accountable for their actions and are responsible for ensuring that they comply with infection prevention and control policies.
Health care workers are responsible for identifying infectious conditions that require specific controls to protect themselves and their patients. In addition, they are responsible for notifying the infection prevention.