Parts Sales Representative | Al Futtaim Automotive | FAMCO

Job Requisition ID: 164303 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the Role:

We are seeking a dedicated Parts Salesperson to manage parts sales through both retail and workshop counters at FAMCO Rashidiya. This role is crucial for driving sales performance and ensuring customer satisfaction.

What You Will Do:

• Manage and achieve parts sales targets in accordance with strategic plans, while developing sales volumes in your designated area.
• Receive and respond to customer inquiries, assisting them in selecting the required parts or accessories in a friendly, professional, and efficient manner.
• Ensure that quotations, sales orders, and the application of customer discounts or special prices are processed according to standard operating procedures.
• Follow up on parts back-orders to provide customers with timely updates on the status of their orders, ensuring that all parts are delivered on the promised date.
• Oversee warehouse management and operations to maintain inventory accuracy and efficiency.
• Address customer complaints promptly, ensuring they receive value for their purchases and fostering long-term relationships.

Required Skills for Success:

• Computer Skills: Proficiency in Microsoft Office applications and familiarity with the Parts module of the Dealership Management System, as well as other relevant software to support operations.
• Communication: Strong verbal and written communication skills to effectively engage with customers and collaborate with team members.
• Relationship Building: Ability to cultivate and maintain friendly, professional relationships with customers, enhancing their overall experience.
• Cross-Cultural Sensitivity: Awareness and sensitivity to diverse cultures, enabling effective communication with a wide range of customers.

About the Team:

Join a dynamic team committed to delivering exceptional customer service and fostering a collaborative work environment. Our team values integrity, innovation, and a passion for excellence, working together to achieve shared goals and support each other’s success.

What Equips You for the Role:

• Bachelor’s degree or diploma in any discipline, or equivalent experience.
• A minimum of 5 to 7 years of experience in automotive or equipment spare parts, particularly with heavy commercial vehicles, industrial products, and construction equipment.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.