Parts Advisor

Overview of the role

We're presently seeking a Parts Advisor to join our Lexus team in Dubai. This role serves as the face of the brand and parts division for customers, fostering relationships to ensure a seamless customer journey in part operations (both at the retail counter and workshop). The goal is to facilitate parts supply, achieve revenue targets, and maintain high levels of customer retention.

What you will do

• Achieve financial objectives by upselling, discount control and promote accessories to meet monthly revenue targets. 
• Enhance customer retention through consultation on customer needs & parts requirements, as per recommended maintenance schedule, to ensure long-term relationship with the customers. 
• Coordinate with the Job controllers and Service Advisors on status of parts, its availability, quotation, order/arrival and ensure timely progress update of Vehicle to customers and to maintain the on-time-delivery commitment.
• Active compliance to all Standard Operating Procedures, Company policies & Distributor Programs to ensure consistency in the customer experience. 
• Ensure open and closure of sale order/reservations to optimise stock level & revenue & mitigate the risk of financial loss on a daily basis
• Ensure accurate information capture of customer details on SAP for effective customer data management.