Customer’s Care:
The OT Coordinator collaborates with the health care team to support patient activity.
• Treats patient and/or customer service as a top priority.
• Develops supportive relationships with patient/significant others, maintaining a professional role.
• Answers the phone promptly and assists the caller in a courteous manner.
• Relays complete and accurate messages promptly.
• Exercises independent judgment in providing information in compliance with es-tablished institutional policies.
• Demonstrates excellent communication skills.
• Coordinates patient’s hospital arrival time.
• Communicates appropriate hospital arrival time to patient/family verbally and to appropriate department via surgical list.
• Provides patient instruction by utilizing communication techniques and teaching strategies appropriate to the age and abilities of the patient.
• Anticipates patient/family’s informational needs.
• Provides patient information with respect for patient’s privacy, uniqueness, per-sonal preference and cultural/religious beliefs.
• Effectively manages anger, emotion and frustration.
OT Booking:
The OT Coordinator is responsible to provide the institution with accurate surgical listing information and to provide the patients with adequate OT room availability.
1. Obtains pertinent patient and surgical information to facilitate care delivery based on individual patient needs (MRN, procedure’s name, time, length, materi-al).
2. Organizes surgical list in collaboration with OT Nurse/Anaesthetist Head to ensure availability of equipment, staff and instrumentation.
3. Assesses and coordinates with the appropriate department approvals and confirma-tions.
4. Follows appropriate format accurately.
5. Enters data for pre-scheduled cases for next day surgery on the Hospital Infor-mation System.
6. Identifies surgeon absences from Surgeon’s schedule and enters information into the register and computer.
7. Prints initial surgical list.
8. Proofs the surgical list with strong attention to detail with Nurse manager/ Anaes-thetist Head.
9. The booking clerk considers factors related to safety, effectiveness, and cost in the surgical listing process.
10. Completes assignments in a timely manner.
11. Uses systems available for scheduling procedures.
12. Maintains flexibility, sensitivity and good judgment during the listing process.
13. Suggests changes for efficiency and provides solutions for problems.
14. Maintains an organized system for documents, both electronically and manually.
15. Copies, assembles and distributes surgical lists, as directed.
16. Assists in routing and distributing incoming mail to appropriate areas.
Quality:
1. Complies with all policies and procedures relevant to the area.
3. Reports promptly any complaints, or incidents relating to the OT unit, ensuring that a prompt and appropriate response is made in accordance with best practice and hospital procedures.
4. Provides evidence of annual competence, for example, confidentiality, safety and emergency plans.
5. Responsible to update self and keep informed of current developments in Department of Surgical Services practice.
6. Attends educational programs and in services.
7. Contributes to the professional development of peers, colleagues and others by sharing knowledge and skills with staff members in formal/informal teaching/practice settings.
8. Participates in he/his self-performance appraisal on a regular basis, identifying areas of strength and areas for professional/practice development.
9. Demonstrates assignment flexibility according to the department’s needs as may be delegated or assigned by senior staff.