Ordertaker, IRD
(13131)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Cradled on the cusp of the Baja Peninsula, One&Only Palmilla is a legendary retreat where the marvels of Mexico come to life in ultimate style. The warm Mexican charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
About You
The ideal candidate for the position of Ordertaker should have a minimum of 1 to 2 years of experience in a similar role within the context of a luxury hotel or restaurant. International experience is highly preferred, and exceptional communication skills are a must. Additionally, a willingness to work flexible hours is required to excel in this role.
About the Role
As a room service order taker, commonly known as an in-room dining order taker, your role is instrumental in ensuring that hotel and resort guests experience impeccable dining services in the comfort of their rooms. This position entails delivering exceptional customer service by warmly greeting guests, offering menu recommendations, and accurately recording their orders. You will work closely with kitchen and service staff to guarantee the prompt preparation and delivery of orders. A strong understanding of the menu, proficiency in upselling, and unwavering attention to order accuracy are fundamental to this role. You will also handle payments, maintain a hygienic workspace, professionally address guest complaints, and strictly adhere to food safety and hygiene standards. Effective communication, organizational skills, and flexibility to work diverse shifts, including evenings, weekends, and holidays, are essential.
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.