الوصف الوظيفي
An Exhilarating
OpportunityAre You Ready for a Daring Challenge
with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels
and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard
across the Industry.Join the FIVE Tribe - and Get Ready to
Make Waves.The CandidateA Driven Self-Starter, you have Excellent Communication,
Leadership and Organisational Skills. As an Astute Creative and Critical
Thinker, you can Conceptualise and Implement Innovative Solutions in a
Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and
You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ Attitude
Coupled with An Inherent Flair for Taking Ownership Makes You a Highly
Motivated Go-Getter.Your Outgoing and Approachable Nature enables you to
Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that
Their and Your Journey at FIVE is nothing short of Sensational. Joining our Food
and BeverageTeam as an In-Room Dining Order Taker will Empower
you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations.
Jump on Board and Unlock your Potential in a Buzzing Environment that will take
your Career to New Heights!What We’re Looking ForImpeccable communication skills, both verbal and
written, with fluency in Arabic and English (additional languages are a plus).Previous experience of 2-3 years in a Luxury Hotel
environment is a plus.A Proactive Nature, coupled with a meticulous Eye
for Detail, ensuring every aspect of the Guest Service Experience is curated to
perfection.Finds creative solutions and take ownership of all
duties and tasks assigned, while ensuring an unparalleled Journey at FIVE.Skills in Improving Customer Satisfaction and
Driving Profitability, showcasing a commitment to Industry-Leading Standards.‘FIVE-Styled’ Visionary thinking by finding
creative solutions, while taking Ownership for all duties and tasks assigned.A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.Key
ResponsibilitiesWorks closely with key service Departments
such as Kitchen, Stewarding, Front Office, Housekeeping, Engineering,Laundry, etc. to ensure Seamless
Collaboration. Attends Industry-Leading
Training Sessions instructed by the immediate Supervisor to
enhance Guest care, telephone etiquette, up-selling techniques, and entering Guest Rooms.Adheres to the Room
Service Duty Schedule, always embracing a ‘FIVE-Star’
appearance and following FIVE’s Grooming Standards. Always maintains Exceptional Telephone Etiquette,
never leaving phones unattended.Performs Cashier Duties when necessary,
showcasing meticulous attention to detail.Takes Reservations for other dining
destinations during break times,
displaying Multitasking Abilities.Works Hands-On with the Team to prepare
the daily service mise en place,
maintaining Next-Level standards.Monitors the Cleanliness and
ensures Proper Maintenance of the assigned Room Service Area and
operating equipment.Ensures the well-being of all Guests by
maintaining warm and Discreet Contact throughout their stay.Refers Guest complaints directly to the
appropriate person in charge or the Room Service Manager,
ensuring Prompt Resolution and Guest Satisfaction. Conducts the Order-Taking and Order-Placing Process,
providing courteous, efficient, and prompt service to Guests.Attends all meetings and briefing sessions to
foster Open Communication within the FIVE Tribe. Demonstrates Comprehensive Knowledge of
all menus and ongoing promotions in all dining concepts,
offering Personalised Recommendations to Guests upon request.Expertly upsells key menu items,
creating Boundary-Breaking Dining Experiences for Guests.Assists in other areas as assigned by the immediate
Supervisor, showcasing Adaptability and Versatility.Redirects incoming calls for other Departments
(such as Engineering,Housekeeping, Spa) to the
relevant Departments to promote
a seamless flow of
Communication and ensure Guest satisfaction.Promptly reports any equipment failures or problems
to the Maintenance Department for swift resolution. Demonstrates a thorough understanding of and
adheres to FIVE Hotels and Resorts' Policies relating to Fire, Hygiene,
Health, and Safety.Familiarises oneself with all
related Company Documentation, particularly the relevant Operational
Standards Manual for the Department.Completes any other Reasonable Duties
and Responsibilities assigned with utmost dedication.Conducts thorough and
efficient Shift Change Handovers to foster continuity
and excellence in service.The Team‘FIVERs’ are Cultured yet Chic, Confident
yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE’ and
apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming
Back for More. If you Dream of being surrounded by Like-Minded Individuals who
share your Passion for Delivering Unforgettable Moments that last a Lifetime – then Look No Further and Unleash your Next-Level Potential.Sustainable Indulgence at FIVEFIVE is a leader in Sustainable Luxury
Living and Hospitality, with its UAE-based Destinations being the first and
only Hotels in the UAE to obtain the International Renewable Energy
Certificates (I-REC) for achieving 100% renewable electricity for 2022. The
company's Science-Meets-Styled ‘Sustainable Indulgence’ Ethos has led to a
completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm
Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings.
FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an
impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one
of just five hotels worldwide to receive Platinum Certification. FIVE
illustrates its Commitment to making ‘Sustainability without Compromise on
Luxury Living’ central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum
(BD+C). These Achievements highlight FIVE’s Comprehensive and Committed Scope
of Sustainability Strategy permeating Operations, Governance and Community.An Equal Opportunity EmployerThe FIVE Tribe represents over 70
nationalities across its over 1500 ‘FIVERs’. FIVE is Committed to Hiring a Diverse
and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE
does not discriminate based on disability, race, age, sex, gender, sexual
orientation, ethnicity, religion or belief, nationality, marital status, or any
other basis protected under national or local laws. Ranked 10th on the Great
Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more
than a group of people working together – it is a Family bonded by common Values
and Goals, Celebrating People, Culture and Diversity. About FIVE Hotels and
ResortsFIVE Hotels and Resorts prides itself
on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish
Destinations are the epitome of Glamour and Experiential Luxury, and currently
consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE
LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who
Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE’s
award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife
Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of
High Achievers who Fearlessly Challenge Conventions on a Global Stage.Find
out more here: fivehotelsandresorts.com
