https://bayt.page.link/xKJ29PDTb54VBrjv6

Operations Team Leader

قبل 13 يوم 2025/01/15

أنشئ تنبيهًا وظيفيًا للوظائف المشابهة

الوصف الوظيفي

Responsibilities:

Be in charge of running and managing the call Center daily.
Set targets for all other call Center agents to meet up with.
Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to.
Understand all organization’s products, services, procedures and guidelines and communicate same to all team members.
Monitor all calls to ensure that due procedures and quality standards are strictly adhered to.
Facilitate and organize training session for all agents and participate in recruitment of new call center agents.
Conduct regular review of all call Center agent’s performance and organize training sessions for under performers.
Submit regular reports to management and seek new ideas and strategies to improve performance at the center.
Keep up with trends and happenings in the industry and ensuring adherence to industry standards.
Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times.
Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members.

Qualifications:

اطلب مساعدة الخبراء لكتابة سيرة ذاتية مميزة.

لقد تجاوزت الحد الأقصى لعدد التنبيهات الوظيفية المسموح بإضافتها والذي يبلغ 15. يرجى حذف إحدى التنبيهات الوظيفية الحالية لإضافة تنبيه جديد

تم إنشاء تنبيه للوظائف المماثلة بنجاح. يمكنك إدارة التنبيهات عبر الذهاب إلى الإعدادات.

تم إلغاء تفعيل تنبيه الوظائف المماثلة بنجاح. يمكنك إدارة التنبيهات عبر الذهاب إلى الإعدادات.