Supervise and evaluate the team including recruitment, training, development plans and all departmental policies.
Maintain departmental health & safety documents, policies, procedures and performances standards to ensure these are up to date, correct and propose changes as appropriate.
Implement strategies to maintain, improve guest satisfaction survey, happiness survey and mystery shopper.
Openly communicate appropriate and useful information through various channels to include department meetings and briefings.
Motivate colleagues through the effective implementation of incentive and recognition and rewards programs.
Handle any routed guest complaints, take corrective action and route related communications to appropriate colleagues.
To manage any emergency situations that may arise in order to minimize possible damage, loss or injury to any guests, colleagues or company property.
Prepare the annual operating and capital budget.
Participate in the park duty manager program.
To fulfill any additional tasks / projects as required.
Financial Accountability:
To develop the department Budget/OPEX/CAPEX annually.
Analyze, control and monitor/report operating expenses and labor expenses.
To maintain building, facilities, equipment and supplies in order to minimize damage, reduce waste and control costs.
Approves purchases per institutional procurement policy.
To actively seek and implement other products and packages to increase other park revenue.
Rides & Attractions Specific:
Manage the departmental budget to establish proper ordering of necessary supplies.
To manage overall daily operation readiness while maintaining integrity of ride systems.
To occasionally take part in the department duty manager program (OPS 1) for the Operations department.
Work closely with the Health and Safety department on safety initiatives that benefit the wellbeing of the guests and colleagues.
Actively participate in safety related trainings for the Rides and Attractions team.
Implement strategies to improve operational systems.
Essentials:
Higher secondary or equivalent
Minimum 3 years’ experience leading teams within a theme park, hospitality or retail environment with demonstrated success.
Must be available to work varying shifts/hours based on business need, to include opening, mid-, and closing shifts, nights, weekends, and holidays.
Worked in the leisure/entertainment industry for a minimum of 5 years.
Excellent interpersonal and communication skills.
Strong leadership skills
Able to work independently
Excellent guest services skills
Excellent decisions making skills
Ability to tactfully handle stressful situations
Maintain confidentiality and respect and observe company protocols
Computer skills, able to prepare basic reports in excel, presentations in power point
Basic financial skills and knowledge (P&L)
Excellent spoken and written English skills
Desirable:
Bachelor’s degree in relevant subject
Working at Height (OSHAD compliant) qualification
Advanced financial skills (P&L) and ability to prepare and manage a budget
