Operations Manager - Maintenance and Specialized Cleaning

Justlife is rocking the region with its beautifully designed for all home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky.

Do you envision shaping the future of all home services in one of the fast-growing tech startups based in Dubai?

Come onboard and dedicate yourself to becoming #everydaybetter!

Take over a key role as an Operations Manager for Maintenance and Specialised Cleaning, and be a part of this exciting adventure of never-ending growth and success. 

What we expect from you:

• Team Creation & Management:

• Lead recruitment efforts to build a highly skilled, motivated, and efficient team
• Provide strong leadership to a diverse team, fostering a positive and productive work environment
• Create monthly KPIs and prepare quarterly forecasting of the business

• Training & Development:

• Design and implement comprehensive training programs to enhance the skills and knowledge of team members
• Focus on innovation and continuous improvement in service delivery methods and techniques
• Provide ongoing development opportunities, ensuring staff remain engaged and up-to-date with industry advancements

• Operational Oversight & Process Optimization:

• Oversee the day-to-day operations of the teams, ensuring smooth and efficient functioning
• Identify and implement process improvements to optimize workflow, reduce waste, and enhance productivity

• Quality Management:

• Maintain high standards of service quality, ensuring all services meet or exceed customer expectations and company standards
• Implement quality assurance measures and address performance issues to ensure consistent excellence

• Procurement & Resource Management:

• Manage the procurement process for all necessary equipment and supplies, ensuring the team has access to high-quality, reliable tools
• Oversee the maintenance and upkeep of machinery and equipment to ensure operational efficiency
• Allocate resources effectively, including manpower, equipment, and supplies, to meet operational needs

• Stakeholder Liaison:

• Act as the primary point of contact between the technical team and internal stakeholders, ensuring effective communication and collaboration
• Work closely with senior management to align operations with the company’s strategic goals

• Customer Service & Issue Resolution:

• Prioritize customer satisfaction by maintaining open lines of communication and swiftly addressing escalated concerns.
• Develop strategies to improve customer retention and enhance the customer experience

• Budgeting & Cost Control:

• Develop and manage the department’s budget, ensuring cost control measures are in place while maintaining high service quality
• Collaborate with finance and senior management to maximize profitability and operational efficiency

• Health & Safety Compliance:

• Ensure strict adherence to health and safety regulations, creating a safe working environment for all team members.
• Implement safety protocols and conduct regular audits to identify and mitigate risks

• Performance Monitoring & Reporting:

• Regularly assess operational performance using data-driven insights to identify areas for improvement
• Prepare and present periodic reports to senior management on key operational metrics and performance indicators