Operations Manager

OPERATIONS MANAGER – UAE

An exciting opportunity has become available for an Operations Manager located in the UAE. This position reports to the General Manager and will involve managing a portfolio of 10 stores.

We are looking for someone that has high energy and a great personality.

Operations Manager responsibilities include but not limited to:

• Review and approve regional team manpower requirements based on existing restaurants requirements and business expansion for the period
• Identify, train and develop successors for the position
• Motivate, train, mentor /coach, and develop the team directly reporting to the OPM’s as well as one level below direct reports
• Monitor KPIs for the stores and respond to results
• Visit restaurants periodically as per the plan in the region to motivate the team and observe opportunities to improve operational standards and compliance to procedures
• Observe customer trend in the region and responds to improve customer experience in the restaurant
• Review and align regional management team on mystery shopper scores and improve periodic results
• Visit competition in the region and observe for opportunities to improve the restaurant
• Accountable to research and provide new market location to the GM for potential expansion
• Review and monitor sales KPIs set by stakeholders and provide assistance to improve the periodical results in the restaurant
• Accountable to area restaurant profit KPIs
• Review and monitor restaurants profit KPIs and provide corrective action to improve the periodic results
• Responsible for reviewing, approving and managing area KPIs

Qualifications & Experience:

• Bachelors/Master’s degree
• 5 years’ experience
• Must have GCC experience
• Casual/gourmet dining experience
• Knowledge of business management and HR principles and practices

Salary Package: AED25k-30k pm