الوصف الوظيفي
Justlife is rocking the region with its beautifully designed for all home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky.Do you envision shaping the future of all home services in one of the fast-growing tech startups based in Dubai?Come onboard and dedicate yourself to becoming #everydaybetter!Take over a key role as an Operations Manager inthe Business Development - UAE department, and be a part of this exciting adventure of never-ending growth and success. What we expect from you:Team Creation & Management:Lead recruitment efforts to build a highly skilled, motivated, and efficient teamProvide strong leadership to a diverse team, fostering a positive and productive work environmentTraining & Development:Design and implement comprehensive training programs to enhance the skills and knowledge of team membersFocus on innovation and continuous improvement in service delivery methods and techniquesProvide ongoing development opportunities, ensuring staff remain engaged and up-to-date with industry advancementsOperational Oversight & Process Optimization:Oversee the day-to-day operations of the teams, ensuring smooth and efficient functioningIdentify and implement process improvements to optimize workflow, reduce waste, and enhance productivityQuality Management:Maintain high standards of service quality, ensuring all services meet or exceed customer expectations and company standardsImplement quality assurance measures and address performance issues to ensure consistent excellenceProcurement & Resource Management:Manage the procurement process for all necessary equipment and supplies, ensuring the team has access to high-quality, reliable toolsOversee the maintenance and upkeep of machinery and equipment to ensure operational efficiencyAllocate resources effectively, including manpower, equipment, and supplies, to meet operational needsStakeholder Liaison:Act as the primary point of contact between the technical team and internal stakeholders, ensuring effective communication and collaborationWork closely with senior management to align operations with the company’s strategic goalsCustomer Service & Issue Resolution:Prioritize customer satisfaction by maintaining open lines of communication and swiftly addressing escalated concernsDevelop strategies to improve customer retention and enhance the customer experienceBudgeting & Cost Control:Develop and manage the department’s budget, ensuring cost control measures are in place while maintaining high service qualityCollaborate with finance and senior management to maximize profitability and operational efficiencyHealth & Safety Compliance:Ensure strict adherence to health and safety regulations, creating a safe working environment for all team membersImplement safety protocols and conduct regular audits to identify and mitigate risksPerformance Monitoring & Reporting:Regularly assess operational performance using data-driven insights to identify areas for improvementPrepare and present periodic reports
