Operations Manager

Role Overview:

The Operations Manager is responsible for overseeing the daily operations of a retail supermarket chain, ensuring the efficient functioning of all stores, and maintaining high standards of customer service, product quality, and staff performance. This role involves strategic planning, operational execution, and collaboration with various departments to achieve organizational goals.

Key Responsibilities:

1. Operational Management:

• Oversee the daily operations of all branches in the supermarket chain.
• Ensure compliance with company policies, local regulations, and operational standards.
• Monitor store performance and address any operational inefficiencies.

1. Staff Supervision and Training:

• Lead, mentor, and manage store managers and their teams.
• Identify training needs and implement programs to enhance staff skills and productivity.
• Conduct performance reviews and provide feedback to improve individual and team outcomes.

1. Inventory and Stock Management:

• Ensure stores maintain optimal inventory levels to prevent shortages or overstocking.
• Monitor the quality and freshness of perishable goods and ensure FIFO (First In, First Out) practices.
• Collaborate with procurement teams to source high-quality products at competitive prices.

1. Customer Service and Satisfaction:

• Ensure all stores deliver exceptional customer service.
• Address customer complaints and feedback to maintain a positive shopping experience.
• Analyze customer trends and preferences to align operations with market demand.

1. Financial Performance:

• Set and achieve sales and profit targets for the supermarket chain.
• Monitor budgets, control expenses, and identify cost-saving opportunities.
• Analyze financial reports and implement corrective actions to improve profitability.

1. Health and Safety Compliance:

• Ensure all stores adhere to health, safety, and hygiene standards.
• Conduct regular audits to identify and address compliance issues.

1. Strategic Planning and Development:

• Develop and implement operational strategies to support the growth and success of the business.
• Launch new branches and manage their operational setup.
• Stay updated on industry trends and innovations to improve store performance.