Operations Manager

Operations Manager will play a pivotal role in ensuring the smooth functioning of the organization's daily operations. This position involves overseeing various departments, managing resources, and implementing strategies to optimise productivity, efficiency and profitability. Strong leadership and managerial skills, with the ability to inspire and motivate teams to achieve results. Excellent strategic thinking, analytical, and decision-making abilities. Solid understanding of operational principles, best practices, and industry trends. Exceptional communication, negotiation, and interpersonal skills. Demonstrated track record of driving business growth, profitability, and operational excellence. Knowledge of relevant regulatory requirements and industry best practices.

Collaborate with senior management to develop and implement operational strategies aligned with the organization's objectives and long-term goals. Continuously evaluate and refine operational processes to enhance efficiency and effectiveness. Oversee day-to-day operations to ensure efficiency, productivity, and quality standards are met. Streamline business processes and workflows to optimize resource utilization and enhance operational effectiveness. Implement best practices and performance metrics to monitor and evaluate operational performance. Plan, manage and track projects to ensure timely completion and handover. Hiring contractors and service providers. Resolving issues related to the project. Lead and manage a team of departmental managers and staff, providing guidance, support, and direction to ensure optimal performance and cohesion. Foster a positive work environment that encourages teamwork, creativity, and innovation. Effectively allocate resources, including personnel, equipment, and budget, to meet operational requirements and achieve performance targets. Monitor resource utilization and identify opportunities for cost reduction or optimization. Identify areas for process improvement and implement measures to streamline operations, enhance productivity, and minimize waste. Utilize data analysis and performance metrics to identify trends, identify bottlenecks, and drive continuous improvement initiatives.

Implement and maintain quality assurance processes to ensure that services meet established quality standards and regulatory requirements. Conduct regular audits, inspections, and performance evaluations to identify areas for improvement and ensure compliance with quality benchmarks. Implement and maintain quality control measures to ensure that products or services meet established standards and customer expectations. Monitor quality performance indicators and implement corrective actions as necessary to address deviations or deficiencies.

Oversee the organization's supply chain activities, including procurement, inventory management, and logistics. Develop and maintain relationships with suppliers and vendors to ensure timely delivery of goods and services while minimizing costs and risks. Identify potential risks and vulnerabilities within the operational framework and develop strategies to mitigate them. Implement appropriate risk management protocols and contingency plans to safeguard operations and minimize disruptions.

Ensure compliance with relevant laws, regulations, and industry standards governing operations, safety, and environmental practices. Keep abreast of regulatory changes and updates, and ensure that policies and procedures are updated accordingly. Foster open communication and collaboration across departments and functional areas to facilitate coordination and alignment of activities. Serve as a liaison between different stakeholders, including management, staff, customers, and external partners.

Establish key performance indicators (KPIs) and benchmarks to assess operational performance and track progress towards goals. Conduct regular performance reviews, provide feedback, and implement measures to address performance gaps and drive improvement. Provide training, coaching, and professional development opportunities to all employees to enhance their skills, knowledge, and performance. Promote a culture of learning and continuous improvement to support career growth and employee engagement.

Represent the company at industry events, conferences, and networking forums to promote brand visibility and business development