Operations Executive | Hertz | Automotive

Job Requisition ID: [[164663]] 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

The Operations Executive role involves full management of Al Futtaim Finance contract payments, along with various administrative tasks related to customer contracts.

What you will do;

• Processing Timely Customer Charges - This involves managing payments based on customer due dates using DDA, PDC, and EPG platforms.
• The role ensures accurate and prompt payment processing, effectively monitoring and handling transactions to maintain financial accuracy and efficiency    
• Handling Default Payments -Managing payments for defaulting customers by coordinating with the Collections and Customer Service teams.
• This includes ensuring that overdue payments are reprocessed upon receiving confirmation from the team.   
• Monitoring Ancillary Payments - Periodically reviewing and processing payments for ancillary charges related to closed lease contracts.
• This ensures that all additional fees are accurately billed and collected.    
• Contract Closure - Handles the verification process during contract closures to ensure accuracy before finalizing the closure.   
• Emirates ID & Trade License Update in the system after checking the document validity in the system/ tableau report.     
• Security Cheque Management - Security Cheque requests received by Collections dept. & Customer Service are actioned on the same day    

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Required Skills to be successful:

Minimum Experience and Knowledge: 5 years of experience in an operations role, preferably in auto loan finance or leasing.
Job-Specific required to complete the tasks: good communication Skills, Negotiation Skills, Planning and Organisation Skills, Problem-Solving Skills, Decision Making Skills, Interpersonal Skills.

Language Skills: English Mandatory. 
 

What equips you for the role:

Education: Graduate/Diploma holder in any discipline

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.