Providing strategic and operational input and expertise, for operational strategy and future service delivery
Establishing consolidated operational plans aligned with the strategic plan of SEHA and ensuring the key result areas are defined in the plan and met
Overseeing the development of the business and service plans for the group
Measuring and managing the group’s performance and providing senior management with group management reports
Contributing to the development of strategic, annual and business planning processes, incorporating a collaborative approach with other senior officials
Supporting and participating in the development of facility frameworks, policies and procedures
Maintaining a close awareness of best practice and industry standards in the different functional areasand developing the division towards these benchmarks
Developing/assisting in developing a clear development strategy and annual plan for the division
Assisting direct reports in establishing strategic plan, goalsand objectives and providing leadership for their implementation
Developing division annual budget and business plan
Managing the division’s financial plans and budgets and taking corrective action when necessary
Developing, recommending and reporting on internal budget for reporting departments
Providing support to clients through the development of new programs reflecting best global and regional practices
Providing consultative services to the facility's leadership and employees on all related matters, including involvement in actual working of the department for monitoring the customer service levels
Interfacing with third party insurers and negotiating billing (with Finance Division)
Developing and maintaining relationships with customers and senior stakeholders and promoting the reputation of facility services
Ensuring regular liaison with other corporate divisions in order to provide appropriate specialist functional support
Supporting the development and implementation of cross-division coordination mechanisms and information sharing
Advising, supporting and challenging employees on performance and decisions including the appropriate identification, management and mitigation of risk
Ensuring staff are motivated, developed and managed so that individual and collective performance meets the needs of facility patients and stakeholders
Working with the Directors, to identify and nurture leadership potential and talent
Developing a high performing team of Managers who work to key performance indicators and who are held accountable in terms of delivery
Providing input and guidance on operational matters and on operational decisions impacting clients and stakeholders of the facility