Job Scope:
Welcome the guests in a warm and friendly manner.
· Ensure all rides and attractions rules and regulations are enforced at all times.
· Ensure all rides and attractions start up and closedown procedures are completed correctly.
· Organize and regulate queuing systems for all rides and attractions.
· Ensure height measuring is conducted accurately and efficiently.
· Ensure ride platforms are organized for operation.
· Explain, distribute and fit ride safety clothing to guests that require it.
· Ensure that guests load and unload from rides and attractions safely and efficiently.
· Check all ride restraints, safety belts and attraction equipment properly to ensure guests are safe and comfortable at all times.
· Check safety equipment (fire extinguishers, emergency exits and emergency routes).
· Communicate clearly with guests, colleagues and management at all times.
· Be able to use the ride stop and emergency stop functions effectively and confidently.
· Delivering fun and memorable experiences to the guests.
· Opening and closing the rides and attractions to guests.
· Follow all Health and Safety policies and procedures.
· Record all details of the daily operation or a ride or attraction (e.g. downtimes, throughputs and colleague breaks).
· Ensure that the daily ride documentation is kept up to date, tidy and accurate.
· Handle and lead ride downtimes and emergency situations as and when required.
· Ensure clean and safe environment.
· This position requires a large time spent standing and talking on positions.
· Ability to stay focused at all times, during long shifts and quiet / busy periods in the park.
· Any other tasks that may be required from time to time to perform to meet the needs of the business.
Essentials:
· Good customer service skills
· Good communication skills
· Ability to work within a team and on their own
· Outgoing and enthusiastic personality and have a passion for guest interaction and communication
· Speak and understand English language
· Ability to work under pressure and long shift times
· Integrity – being honest and ethical
Desirables:
· Higher secondary or equivalent
· 1 year rides and attractions experience in another theme park
· Speak and understand Arabic language
· Creativity and alternative thinking to develop new ideas for and answers to work related problems
· For Operator position training:
o Ability to manage small teams
o Ability to concentrate uninterrupted for long periods of time
o Ability to operate machinery safely and efficiently
o Ability to multi-task
o Ability to oversee the safety of all colleagues and guests at a particular ride or attraction
