Operation Manager

About the job Operation Manager

Position: Operations Manager/Branch Manager

Duties:

Person would have to overview the operations of 3 Branches, based in DXB Headquarters, and Fly to Qatar when required in case of successful operations there as well.

Key Responsibilities:

• Ensure Efficiency: Oversee all studios operations, enforce policies, supervise cleanliness, stock supply & product availability, drive improvements in operational KPIs.
• Deliver Excellence: Lead by example, support the team in challenging situations, coach for KPI achievement, and ensure exceptional client satisfaction through direct engagement and feedback analysis, resolve any issue on spot.
• Achieve Sales Targets: Inspire and motivate the team to meet sales KPIs, balance targets across sessions, and develop strategies and plans to boost performance and drive revenue.
• Develop Talent: Motivate and develop the team through coaching and training, manage performance, and ensure effective recruitment and succession planning in collaboration with HR.
• Drive Performance: Support the General Manager with market insights, analyze KPIs, develop strategies for sales and product performance, and prepare detailed business reports, manage budgets, forecasts, and cost control measures.

Skills:

• Leadership: Strong leadership skills with the ability to motivate and guide teams.
• Analytical Thinking: Excellent problem-solving skills with a keen eye for detail.
• Project Management: Experience managing multiple projects and meeting deadlines.
• Communication: Outstanding verbal and written communication skills.
• Technical Proficiency: Familiarity with operations management software and tools (
• Decision-Making: Ability to make informed decisions quickly and effectively.
• Customer Focus: Understanding of customer needs and how to align operations to meet those needs.
• Sales: Expertise in driving sales performance, developing strategies, and achieving targets.

Must be:

• Drivable and independent: Capable of making quick, informed decisions, especially in high-pressure situations, to keep operations running efficiently.
• Results-Driven: Focused on achieving goals and driving performance, with a strong commitment to meeting and exceeding operational KPIs, hungry for money.
• Empathetic: Understands and addresses the needs and concerns of team members and clients, fostering a positive and supportive work environment.

Must have experience in Managing over 25+ people (not less)

Minimum 2 years experience in the positions:General Manager, Branch Manager, Operations Manager, Business Development & Other similar positions on Managerial level (not supervisor)

Education Background:

Must have: Bachelors Degree in BA, Management, Hospitality, Tourism and any similar field

Preferred: MBA