About the job:
We are seeking highly motivated Customer Services and Operations Officers to join our team. In the role, your primary responsibility will be to provide exceptional service to visa applicants and other visitors.
Key Responsibilities:
Customer Service: Interact with visa applicants/visitors in a friendly and professional manner, ensuring a positive customer experience.
Information and Assistance: Provide accurate and up-to-date information on visa application procedures, requirements, and related services. Assist applicants in filling out application forms and guide them through the process.
Document Verification: Review and verify visa application documents for completeness and accuracy, ensuring all necessary supporting materials are included.
Appointment Schedules: Manage appointment schedules and ensure timely processing of visa applications. Assist in the coordination of visa process other related services.
Issue Resolution: Address customer inquiries, concerns, and complaints promptly and effectively, striving to resolve as per customer's satisfaction.
Data Entry: Accurately input applicant information into our systems, maintaining a high level of data integrity.
Administrative Support: Provide general administrative support to the Visa Application Centre operations, including record-keeping, handling phone inquiries, and managing customer queues.
Qualifications:
High school diploma or equivalent. A bachelor's degree is a plus.
Excellent communication skills in both English and Arabic and good interpersonal skills.
Customer service-oriented with a strong dedication to customer satisfaction.
Proficiency in using computer applications and office equipment.
Ability to handle a high volume of customers while maintaining composure and professionalism.
Detail-oriented and organized with good time management skills.
Experience: 0 – 12 months of experience in any industry, preferably in Travel and Tourism or Service industry.
Knowledge & Key Skills:
Basic Knowledge of Computer skills
Proficiency in MS office & good typing speed
Should speak fluently in Arabic and English
Adaptability and presence of mind to handle customer queries and complaints.
As the world’s leading outsourcing and technology service specialist, VFS Global embraces technological innovation, including Generative AI, to support governments and diplomatic missions worldwide and provide travellers with a smooth visa application experience. A trusted partner to 69 client governments, we develop enhanced visa processes for global citizens through highly secure, reliable, efficient, and innovative technology solutions. A technology-driven company, VFS Global continuously transforms its business model with secure and efficient processes, market offerings, and advanced technologies, including AI/Analytics. Our work is limited to front-end administrative tasks, and we do not have any control over appointment availability, mandatory documentation requirements, and visa application decisions. Operating in 153 countries, our teams manage non-judgmental and administrative tasks related to applications for visa, passport, and consular services for our client governments, enabling them to focus entirely on the critical task of assessment. With an extensive global network of over 3,400 application centres, we have efficiently processed more than 292 million applications since 2001 and over 138.49 million biometric enrolments since 2007. Headquartered in Zurich and Dubai, VFS Global employs highly trained and dedicated staff across five continents, representing 131 nationalities. We are an employee-centric organisation, creating meaningful work opportunities and fostering successful careers in a diverse and inclusive workplace. VFS Global holds multiple certifications in data privacy, anti-bribery systems, and customer satisfaction, among others. We are also proud to be a Great Place to Work-certified organisation in India and China.