Officer – Enterprise Process Quality Management

Job Purpose:

• Develop, maintain, and update Standard Operating Procedures (SOPs) to ensure operational consistency, regulatory compliance, and adherence to industry best practices.
• Write clear, concise SOPs covering the end-to-end processes spanning across departments and touchpoints which are in line with the organizational process heat maps.
• Documenting processes, guidelines, and instructions to guide SIB staff in performing their tasks accurately and efficiently.
• Support the Staff by providing clarity, consistency, and adherence to established procedures through the documented SOPs, fostering a culture of compliance and efficiency.
• Maintain an organized and up-to-date repository of SOPs, process maps and related quality documentation, including version control.
  

Key Accountabilities: 

• Develop new SOPs and update existing SOPs to ensure compliance with quality standards, regulations and best practices.
• Collaborate with subject matter experts (SMEs) from various departments to gather information and understand existing processes.
• Ensure SOPs are aligned with organizational goals and objectives.
• Write clear, detailed SOPs covering the end-to-end processes spanning across departments and touchpoints which are in line with the organizational processes.
• Maintain an organized and up-to-date repository of SOPs and related quality documentation.
• Ensure proper version control, document-naming conventions and access controls are in place.
• Ensure ease of access and availability of SOPs for relevant Users.
• Ensure consistency, clarity and accuracy in all SOPs.
• Conduct thorough research to understand local regulatory frameworks, banking operations, effective risk controls and mitigation, compliance requirements and industry best practices; for inclusion in the SOPs wherever relevant and required.
• Follow the established quality assurance process to review and validate SOPs for accuracy, completeness, standardization and clarity. Required signoff must be obtained from all stakeholders prior to release of SOPs.

Qualifications, Experiences & Technical Skills: 

Minimum Qualifications: Bachelors Degree/ Certification in quality management systems (e.g. ISO 9001, Six Sigma, Lean) is preferred.

Years of experience: 6-10 Years, with experience in banking operations, process improvement, SOP / Document writing

Language Skills: Strong on both oral and written Arabic & English    

Computer/ System / Software Skills:MS Office Applications (Excel/ Word/ PowerPoint/ Project/ Visio)