Officer- Customer Service (Emiratized Role)
Full-time Sub Division: FAB Islamic Finance Division: Consumer Banking Group - UAE
Company Description
Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities.
Job Description
We are seeking a dedicated and customer-focused Officer- Customer Service (Emiratized Role) to join our team in Al Ain, United Arab Emirates. As a vital member of our customer service department, you will be responsible for sales, and providing exceptional support to our valued customers, ensuring their needs are met with professionalism and care.
Achieve sales targets Serve as the primary point of contact for customer inquiries, concerns, and requests Respond to customer queries through various channels, including phone, email, and chat Resolve customer issues in a timely and efficient manner, escalating complex problems when necessary Maintain accurate records of customer interactions and transactions using CRM systems Identify and assess customers' needs to achieve satisfaction and provide appropriate solutions Collaborate with cross-functional teams to improve customer experience and service quality Stay updated on company products, services, and policies to provide accurate information to customers Participate in ongoing training and development programs to enhance customer service skills Contribute to a positive team environment by supporting colleagues and sharing best practices
Qualifications
Strong verbal and written communication skills in both Arabic and English Excellent problem-solving abilities and attention to detail Customer-oriented mindset with a passion for delivering exceptional service Proficiency in customer service software and CRM systems Previous experience in customer service or a related field (1-2 years preferred) Bachelor's degree preferred In-depth knowledge of UAE culture and business practices Ability to remain calm and professional in challenging situations Strong time management and organizational skills Flexibility to work in shifts, including weekends and holidays if required UAE national status (Emiratization requirement)
Officer- Customer Service (Emiratized Role)
Al Ain - Abu Dhabi - United Arab Emirates * Full-time
