Role : Property Manager Location: Abu Dhabi Role Purpose:
Responsible for managing the day-to-day operations of any managed portfolio
To establish and manage all processes and functions relating to Property Management Operations, supporting the key business of the company.
To evaluate and implement improvements to the internal processes to achieve satisfaction of customers and to improve efficiency and control.
To support and guide the team of Property Operations to ensure team functions are performed in compliance to the standard operating procedures and to the expectation of MPM business channels.
Maintain and update the system with current and actual data.
Maintaining the Tenant and property information in the Oracle databases up to date.
Key Accountabilities of the role
Responsible of managing assigned portfolio of all property management process and procedu Responsible of managing assigned portfolio of all property management process and procedures.
Support the automation initiatives within the company and implement improvements to the workflows to gain further efficiency and controls.
Working and following approved SOPs, ensuring compliance to established KPI’s.
Manage Property Operations tasks of the routine assignments i.e., Issuance Renewal leases; follow up with renewals, Termination of Leases, attending customers’ requests, providing info to the customers etc.
Monitor and manage Government leases renewals and payments
Attending to and solving issues relating to customers referred by Customer Service Officers in order to provide a satisfactory service to customers on an ongoing basis.
Communicate with the Management and provide recommendation to improve the processes and get effective tools, which will improve the customer service/satisfaction.
Ensure timely reporting of management information
Ensure regular daily transactions of customer service counters are completed and required supporting documents/approval are obtained.
Support the property Relationship Manager in managing the functions of the division and assist in special tasks as and when required by management.
Carry out portfolio site inspection according to the annual planner and submit the require report and save it in the agreed folder, adhere to SOP.
Send upcoming properties to the leasing team (as soon receiving non-renewal notice)
Tenant retention - convince tenant to renew the same unit with the new target rent.
Meet the tenants as requested \ required and solve their issues professionally.
Maintain department files and records electronically.
Escalate serious issue, potential risk or case can’t solve it based on SOPs to the line manager and senior management within 10 working days
The employee must cover MPM from any financial losses or damage to the company reputation.
The employee must do regular presentation about his\her portfolio to the line manager, senior management and as requested.
Close any issue, cases, task force and audit points within target date.
Maintain archiving system, ensure accurate and timely storage and file management.
Respond to inquiries and requests pertaining to the managed property.
Complete and submit reports, forms and other paperwork as required.
Ensure compliance with applicable laws, rules and regulations.
Perform other related duties as assigned.
Achieve the goals \ KPIs of the performance.
Specialist Skills / Technical Knowledge Required for this role:
Diploma certificate in business, technical or information technology discipline
Extensive knowledge of property management, Experience in Property Management applications, ability to handle special tasks
Real Estate Industry background and experience essential.
Previous experience required (if any)
Over 2 years work experience in property management functions. – For Consultant
Over 5 years work experience in property management functions. – For Manager
