Microsoft Dynamics 365 CRM Consultant (Sales & Service) - Banking

Apt Resources is seeking a Senior Microsoft Dynamics 365 CRM Consultant (Sales & Service) for a client in the banking and financial services sector. This full-time, onsite role in Dubai, UAE, requires an experienced professional to develop, customize, and optimize Dynamics 365 CRM (Sales & Service modules). The ideal candidate will have strong expertise in JavaScript, C#, Power Automate, and Azure services, with a deep understanding of CRM customization and integration within financial institutions.

• Customize and enhance Dynamics 365 CRM Sales & Service modules using JavaScript, C#, Plugins, and Power Automate.
• Develop and configure Sales Pipeline, Lead Scoring, Forecasting, Quote Management, and SLA Management.
• Implement Custom Ribbons, Command Bars, and UI enhancements for Model-Driven Apps.
• Integrate Dataverse SDK, Web APIs, OAuth authentication, and Azure Functions for seamless system interoperability.
• Optimize Case Management, SLA Management, and Knowledge Base functionalities within CRM.
• Ensure role-based security and compliance with financial sector regulations.
• Lead development initiatives and mentor junior developers.