Micro Mobility Infrastructure Engineer II

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

Careem BIKE (a Careem Vertical) is expanding across the region year after year, introducing a growing network of electric pedal-assisted bicycles and e-scooters.

We are excited to enhance urban mobility, improve quality of life, and promote healthier lifestyles across the region. Careem BIKE service contributes to the region's sustainability goals and visions.

We are looking for talented colleagues to join us in this exciting journey towards a more sustainable and connected region.

As a Micro Mobility Infrastructure Engineer, you will be responsible for the maintenance and optimization of the docking bike share network. This includes managing the software and hardware integration of docking stations, ensuring reliable operations, troubleshooting technical issues, and supporting network expansions. The ideal candidate will have a strong technical background and a passion for sustainable mobility solutions.

Key responsibilities include:

• Overseeing the performance and reliability of the docking stations, ensuring uptime and efficient operation.
• Performing routine diagnostics, maintenance, and troubleshooting of software and hardware components of the docking bike system.
• Providing on-site and remote technical support for docking stations and backend systems, resolving issues in real-time.
• Testing faulty parts and components to diagnose issues accurately and determine the need for replacements or repairs.
• Collaborating with vendors and suppliers for hardware maintenance, repairs, and system upgrades. Raising technical issue tickets, improvement requests, spare parts orders, and RMA requests.
• Preparing, managing, and executing the order and budget for spare parts, ensuring alignment with operational needs and system maintenance requirements.
• Analyzing and resolving software, network, and hardware issues, collaborating with on-site technicians and vendors when necessary.
• Implementing software updates and upgrades for seamless system integration and developing quick solutions to technical issues to minimize disruptions.
• Monitoring system performance metrics, identifying trends, anomalies, and areas for improvement, focusing on metrics like docking utilization, fault rates, and maintenance needs.
• Developing and maintaining testing protocols, documenting findings, and implementing fixes as required.
• Preparing and presenting regular reports on system performance, downtime incidents, and improvements to management.
• Communicating effectively with cross-functional teams to ensure technical requirements align with operational needs and customer experience.

Minimum Requirements:

• Bachelor’s degree in Electrical and/or Electronic Engineering, Information Technology, or a related field.
• 1+ years of experience in systems engineering, network management, or similar roles, ideally in urban mobility or transport systems.
• Strong understanding of network architecture, electrical systems, and system maintenance.
• Willingness to conduct on-site work when necessary to ensure quick resolution of technical issues.
• Excellent communication skills, with the ability to work independently and collaboratively.
• A valid UAE Driving License.

Additionally:

• Passion for bicycles and other micro-mobility vehicles.
• Ability to work in a fast-paced and evolving environment.
• Strong prioritization skills and the ability to execute critical tasks under deadlines.
• Highly organized and process-oriented mindset.
• Effective leadership skills with a fair and efficient approach.
• Patience and ability to work independently or within a team environment.
• Flexibility to work weekends, holidays, and after hours.
• A proactive attitude in identifying opportunities to increase ridership and improve user experiences.

Join us in shaping the future of urban mobility!

What we’ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.