Master Data Administrator

JOB PURPOSE

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The purpose of this role is support our sales operations by monitoring and analyzing master data within the organization. This includes in managing accurate daily operations and receipt of all inbound/outbound transactions, develop operating frameworks and procedures for delivery of assigned activities in conjunction with MDM (Master Data Management).

For business support the role includes capacity planning, installation, configuration, database design, migration, performance monitoring, security, troubleshooting, as well as backup and data recovery.

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ESSENTIAL ACCOUNTABILITIES, RESPONSIBILITIES AND KPIs

• Administrate and maintain accurate data within the systems used by the Contact Center and sales team.
• Assist with the maintenance and review of system user guides to ensure they are accurate and up to date at all times.
• Support internal projects to ensure activities are completed within given timelines.
• Install, upgrade, and manage database applications, including diagnose and troubleshoot database errors.
• Create and manage database reports, visualizations, and dashboards.
• Validate all NCF created by different users, ensuring that mandatory fields are filled.

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SKILLS AND QUALIFICATIONS

&middot &nbsp &nbsp &nbsp &nbsp &nbsp &nbsp &nbsp 3+ years of experience in FMCG industry

&middot &nbsp &nbsp &nbsp &nbsp &nbsp &nbsp &nbsp Previous experience in tech support or a similar job will be an advantage

&middot &nbsp &nbsp &nbsp &nbsp &nbsp &nbsp &nbsp Experience in help desk software

&middot &nbsp &nbsp &nbsp &nbsp &nbsp &nbsp &nbsp Knowledge in database security, system performance monitoring standards

&middot &nbsp &nbsp &nbsp &nbsp &nbsp &nbsp &nbsp Excellent problem-solving &amp strong communication skills