Manager- Regulated business
Full-time Region: MEA Jurisdiction: Dubai
Company Description
Fund services | Corporate | Capital markets | Private client | Regulatory & Compliance We help clients succeed by unlocking new value through expertise, trust and scale. We deliver solutions that solve complex challenges faced by asset managers, financial institutions, corporates, high net-worth individuals and family offices.
With a curious mindset, we ask the right questions to get to the right solution, faster. We collaborate to win together, sharing successes and shaping the future of our global business. Our culture of support and recognition provides the tools and opportunities for you to grow, while unlocking the most value for our clients and making your mark with Ocorian.
Expertise: We deliver specialist, tech-enabled solutions for our clients grounded on deep industry expertise.
Trust: We’re a trusted partner to over 8,000 clients globally. We are proud to have long-lasting partnerships with our clients.
Scale: With more than 1,500 colleagues, we operate across 20+ countries, our scale enables us to support our clients globally and locally, providing a seamless client experience across borders and service lines.
What’s In It For You
Competitive salary We are globally
hybrid with 2 days in office (please check the specifics for this role during interview process) Flexible working hours
Job Description
The person will have to develop the regulated business piece of the corporate service line in accordance with the firm’s defined strategy, as an integral part of the
Understanding of DIFC/ADGM Regulations: Deep knowledge of the specific regulations and guidelines issued by the DIFC Authority/FSRA is crucial.
Focus on Financial Services: Many DIFC/ADGM entities are involved in financial services. The individual should have a good understanding of the regulatory landscape for financial services within these jurisdictions.
Cross-Border Considerations: Given the international nature of DIFC and ADGM, the individual may need to be aware of relevant international regulatory standards and best practices.
Knowledge of the broader Dubai regulatory landscape in the Funds and financial services space
Be able to engage with clients and build a trusted relationship with them Experience in managing a portfolio of clients with a focus on regulated businesses
Experience into setting up and providing corporate administration and secretarial services to DIFC/ADGM regulated entities Corporate administration and Company secretarial covers all aspects that a regulated company requires to be able to operate in terms of finance and administration. These include but are not limited to:
Drafting board resolutions and shareholder agreements as per DIFC/ADGM regulations. Preparing and filing annual returns and accounts as per DIFC/ADGM requirements. Maintaining company registers and statutory books as per DIFC/ADGM regulations. Issuing and transferring shares as per DIFC/ADGM regulations. Dealing with company changes (e.g., changes to directors, registered office) as per DIFC/ADGM regulations. Providing advice on DIFC/ADGM company law and regulatory matters. Conducting company secretarial due diligence within the context of DIFC/ADGM. Managing corporate governance compliance programs within the framework of DIFC/ADGM rules. Assisting with the implementation of corporate social responsibility initiatives within the DIFC/ADGM.
Purpose of the Job
Maximising Financial Performance
Ensure that revenue objectives are achieved on a monthly basis as per the defined target set for each client in the portfolio; Ensure that profitability margins are achieved on a monthly basis as per the defined target set for each client in the portfolio; Ensure that cash are collected within the defined deadline and that the process for debt management is strictly followed; Ensure that the margins and ratios set for the portfolio are achieved as per the defined targets; Ensure growth in revenue for the allocated portfolio through upselling and cross selling of additional products and services; and Ensure that revenue targets for each client are well defined including the revenue potential from out of scope work.
Ensuring world class client service delivery
Work closely with other service lines in the organisation in order to provide a seamless and integrated set of services to the clients in the portfolio; Impart a culture of excellence in terms of client services and ensure that customer satisfaction and experience are maintained at the forefront in the client service delivery model; Take responsibility for situations where team members or management may require assistance in relation to client relationships and attend meetings with clients and other professional advisers wherever required; Ensure that client services are delivered strictly within the set deadlines and as per defined quality standards; Provide prompt and effective solutions on, corporate, alternative investment and / or fiduciary matters whenever requested by clients.
Enhancing Operational Excellence
Ensure that all processes are effectively and efficiently followed; Ensure that systems are kept updated at all times; Participate in and contribute to the team meetings and ensure that actions are implemented within the set deadlines; Ensure that time is managed as per their chargeability targets; Ensure that risk management and compliance guidelines are fully adhered to including full adherence to KYC/CDD requirements for client entities; and Ensure that you follow the time management principles set in defined job cards for each client.
Growing the business
Ensure that new clients are onboarded seamlessly and ensure a smooth transition from the Onboarding team to the portfolio being managed by you. Pro-actively identify cross-selling and up-selling opportunities and come up with value propositions proposals to the existing client base in the portfolio; Proactively engage with clients to understand their business objectives and expansion strategies with a view to propose new structures and services.
Client relationship
Responsible for the complete management and delivery of quality corporate administrative services to an assigned portfolio of local and international companies. Ensure excellence in client service delivery and customer experience; Build strong relationships with clients and ensure client matters are handled promptly; Ensure that client services are delivered within the set deadlines and as per defined quality standards; and engage with the clients on an ongoing basis Managing client complaints, and providing the solution/escalating
Bank account opening
Participate in the opening of bank accounts for each company and the execution of related documentation required by the bank Preparation of bank forms for bank account opening; Liaison with bank for bank account opening; Attendance at meeting with banker and provision of documents and information
Qualifications
Professional qualifications such as ICSA or ACCA. University degree in a relevant discipline together with at least 5 years’ corporate administration experience. Proficient in the use of the Microsoft Office suite of applications, specifically MS Word. Excellent written and oral communication skills. Good client relationship, organizational and time management skills. Excellent interpersonal skills.
Additional Information
All staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful. These are:
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We are CLIENT CENTRIC – Clients are at the centre of our world, and we’re committed to providing expertise and specialist solutions
