Manager - Loyalty and Partnerships - Brand Loyalty - Jumeirah Group Services

About Jumeirah & the Hotels

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.   

About the Job:

An opportunity has arisen for a Loyalty and Partnership Manager to join or Brand Loyalty team at Jumeirah Group Services. The main duties and responsibilities of this role are:  

• Oversee the seamless execution of the loyalty program, ensuring operational efficiency and continuous optimization to enhance member engagement. 
• Drive the delivery of exclusive benefits for elite members across all Jumeirah properties, ensuring a consistently exceptional experience.
• Identify, develop, and manage high-value global partnerships to enhance program benefits and align with the preferences of our distinguished guests. 
• Lead loyalty training initiatives for colleagues worldwide, developing resources, SOPs, and best practices to ensure outstanding program execution. 
• Collaborate closely with key internal departments and lead a network of loyalty champions across Jumeirah hotels to drive engagement and operational improvements. 
• Stay ahead of industry trends, introduce innovative enhancements, and ensure all program processes meet compliance standards and service excellence benchmarks.

About you:

The ideal candidate for this position will have the following experience and qualifications:

• Bachelor’s degree in Business, Marketing, Hospitality, or a related field.
• 5+ years of experience in loyalty programs, guest experience, or operational roles within the luxury hospitality industry.
• Strong knowledge of CRM systems, loyalty mechanics, and member engagement strategies.
• Proven ability to train, coach, and lead cross-functional teams.
• Analytical mindset with a proactive, problem-solving approach and attention to detail.
• Excellent collaboration and communication skills, with the ability to influence key stakeholders.

About the Benefits:   

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, children’s education assistance and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.