About Jumeirah & the Hotel:
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
Jumeirah Beach Hotel, Dubai’s premier lifestyle and family-friendly destination, is located on Jumeirah Beach Road just 15km from the city centre and 25km from Dubai International Airport. Since its opening in 1997, this landmark property, characterised by its iconic wavelike silhouette and renowned façade, stands proudly on Dubai's most exclusive private beachfront.
With 599 sea-facing rooms and suites and 19 private villas, Jumeirah Beach Hotel provides access to the very best leisure, health and wellness facilities for all our guests, including the award-winning Talise Spa, state-of-the-art J Club fitness and wellness centre, and Sinbad’s Kids Club, as well as extensive conference and banqueting facilities. The beach resort also boasts a wide choice of dining options, including signature outlet Bastion, recently rated as one of the top restaurants recognised in the prestigious Gault&Millau UAE Guide 2022.
About the Job:
An opportunity has arisen for Front Office Manager to join our team in Jumeirah Beach Hotel. The main duties and responsibilities of this role are:
- Manages day to day operations, Oversee Service deliverables, Delegate tasksin Front Desk and Retail Outlet thus ensuring all service standards are metin compliance with standard operating procedure and they are followed in courteous yet professional manner thus providing delightful and engaging services to all Guests
- Monitors the level of service provided by the department (i.e., by analyzing the Guest Satisfaction Reports) and constantly working on improving it through investigation, analysis, and corrective action
- Works in partnership with Guest Services, Reservations, Retail, Sales & Housekeeping to ensure guest’s needs are determined and met
- Demonstrates commitment to the development and implementation of the QMS system and continual improvement of its effectiveness
- Identifies gaps, necessary competence and training needs, coach, mentor & guide Assistant Manager/Team Leader where feasible. Ensure training plan (average of 18 hours per quarter, where feasible) is carried out enhancing Colleague’s capabilities to meet the needs of the customer and the organization with follow up on improvements thus enhancing productivity
- Manages Staffing levels, weekly duty roster/schedules as well as monthly attendance sheet and annual vacation plan for all Colleagues within the department. Highlight any manning shortages and requirements to HR and management
- Manages periodic review, update and version control of SOPs on Q Pulse and ensure that all changes are communicated to Colleagues on time and standards are followed
- Oversees regular departmental meetings, respond to issues, and share updates, provide counselling and shares feedback. Respond with two-way communication. Manages Colleague’s appraisals and bi-monthly reviews
- Acts as the hotel’s Duty Manager, hence, be fully aware of emergency procedures and able to handle such situations
- Handles booking out Guests in case of an overbooking situation.
- Builds and maintains a welcoming and close relationship with (regular) Guests and meet VIPs on arrival when required
- Oversees the Maintenance and Configuration of the Opera system ensuring that input standards of profiles and reservations are correct, selling strategies are being followed and the system is “cleaned” from duplicate profiles and expired rates etc. on a regular basis
- Monitors and control the Rooms Division P&L along with DOR
- Prepares the departmental budget and put measures in place to achieve or exceed the budgeted profit. Prepare regular forecasts for occupancy and revenue and forward this to all concerned departments
About You:
The ideal candidate for this position will have the following experience and qualifications:
- Minimum of 2 years’ experience in Front Office Manager role in 5 Star Hotel.
- Experience working in a multi-cultural environment.
- Proficient in English, knowledge of additional language is desired.
- Influencing and Communicating skills.
- Problem Solving, Reasoning and Analytical Abilities.
About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.
