About Jumeirah Group:
For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise. Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities.
In response to the evolving preferences of travellers today, Jumeirah Group is also pivoting towards the rapidly growing wellness tourism sector. Grounded in the principles of lifelong learning, longevity, and inclusivity, Jumeirah Group is re-fashioning its approach to position wellness as not just an accompaniment to its guests' stays, but a central tenet of their overall experience. With 13 award-winning Talise Spas nestled across Jumeirah Group’s properties, this transformation is evident in the group’s current endeavours to integrate wellbeing into every facet of the guest journey.
Beyond holistic wellbeing and spa experiences, the Group’s expansive portfolio also includes Jumeirah Restaurants, a Dubai-based full-service hospitality provider with 85 acclaimed food and beverage brands, ranging from casual dining venues to Michelin starred fine dining concepts; J Club, Dubai’s leading lifestyle and wellness destination; Jumeirah One, the Group’s dedicated recognition and rewards program; and The Emirates Academy of Hospitality Management, the region’s only fully accredited third-level academic institution delivering specialised degree programmes in hospitality management.
As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments as we solidify our legacy as a trailblazer in both luxury hospitality and wellness.
Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.
About the Job:
An opportunity has arisen for a Concierge Manager to join the Concierge team at Jumeirah Burj Al Arab. The main duties and responsibilities of this role are:
- To supervise the employees with the concerned area of the Concierge Department ensuring that the correct standards and methods of operation are maintained as stated in the departmental operations manual.
- To assist the Head Concierge in the recruitment process and in conjunction with Human Resources and Front of House Manager, all Concierge staff.
- To maintain contact with Concierges worldwide via the Golden Keys Society
- To directly assist in ensuring the optimum use of the transportation services in terms of transfers, or hire.
- To be constantly up to date on the in-house activities and to upsell the hotel at all times.
- To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and development.
- To ensure that provide a friendly, courteous and professional service at all times.
- To assist in the training of employees ensuring that they have the necessary skills to perform their duties with the maximum efficiency and in the most productive manner.
- To supervise the employees within the department, ensuring that the correct standards and methods of service are maintained as stated in the Hotel and Department Operations Manual.
- To assist in setting the standards and policies at the desk together with the Head Concierge and to improve the quality of service.
- To maintain the Concierge desk and its equipment and other areas of the Concierge Department in good and clean condition.
- To co-ordinate closely with the various departments to keep an effective two-way communication.
- To co-ordinate closely with Front Office to keep an open communication.
- To make decisions and resolve problems or conflicts which may occur in the department.
- To co-ordinate with the Chief Engineer to ensure proper functioning of elevators, and general maintenance of the guest facing areas in the concerned department.
- To co-ordinate with security to ensure proper flow of traffic at the main entrance at all times.
- To assist in supervising the maintenance of all hotel vehicles and ensure the cleanliness at all times.
- To ensure keeping undesirables out of the hotel's premises and report suspicious happenings.
- To comply with local legislation and be conversant and act in accordance with any such matters relating to your department.
- To respond to any changes in the department as dictated by the needs of the industry, company or hotel operation.
- To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
- To deal with guest queries directly.
- To deal with any reasonable request as made by the Head concierge or any other Head of Department.
- To be able to stand for long periods of time.
- To ensure that all employees have an understanding of the adherence to the hotel’s rules and regulations and in particular the policies and procedures to Fire, Hygiene, Health and Safety.
- To attend training and meetings as required.
- To conduct and contribute to regular departmental communications meetings ensuring objectives are reviewed and results monitored, and minutes recorded as required by the Head Concierge
- To ensure hotel credit policies are adhered to.
- To assist in the preparation of the divisional business plan, and to review financial results on a monthly basis.
- Reports any incidents, complaints, suspicious persons or safety hazards immediately.
- Ensure strict control is adhered to when receiving and returning keys and whilst in his/ her possession.
- To report for duty punctually wearing the correct uniform / attire, name badge, maintain a high standard of personal appearance and hygiene, and adhere to the hotel and department grooming standards.
- To provide a friendly, courteous and professional service at all times.
- To maintain good working relationships with all colleagues and other departments.
- To ensure you read the hotel’s employee handbook and have an understanding of and adhere to the hotel’s rules and regulations, and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
- To comply with the local legislation as required.
- To respond to any changes in the department as dictated by the needs of the industry, company or hotel.
- To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/ areas if required, to meet business demands and guest service needs.
- To attend training and meetings as and when required.
- To assist in maximizing productivity for the Department.
About You:
The ideal candidate for this position will have the following experience and qualifications:
- Degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Must be adaptable and flexible to work weekends, days, evenings, and holidays and ensure time management skills are applied.
- Ability to prioritize, organize and follow up and be results focused.
- Ability to work cohesively with co-workers both within and outside of your department.
- Attention to details and curates superior guest experience.
- Excellent interpersonal and communication skills, both in person and by telephone, embracing cultural diversity
- Developing and motivating people
- Exposure to manage projects innovatively.
Technical Competencies
- Ability to learn multiple computer software and accurately input information into the systems.
- Expert knowledge of Opera is preferred and Opera Cloud (Desired)
- MS Office applications (Level of Expertise - Intermediate)
Language Competencies
- Business proficiency in English – (Read/Write/Speak – Essential)
- Knowledge of additional language (Desired)
About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.
