Manager - Community Operations is responsible for the overall management of community operations, ensuring resident satisfaction and the smooth functioning of community services.
Key Responsibilities:
Manage the preparation and collection of community service charges, ensuring timely payment and fund availability for community maintenance.
Control community expenses to ensure compliance with organizational and regulatory policies.
Resolve disputes related to service charges and other community matters.
Lead and manage a team of community operations staff, setting performance objectives and providing guidance.
Oversee the maintenance of accurate resident databases for invoicing and communication purposes.
Ensure compliance with all community rules and regulations, raising awareness among residents.
Manage the tendering process for community services, including scoping, evaluation, and contract administration.
Monitor and evaluate service provider performance, ensuring quality service delivery and addressing any service deficiencies.
Identify and address the evolving needs of communities, ensuring appropriate service levels and resource allocation.
Prepare regular reports on community operations, including service charge collection, resident satisfaction, and service provider performance.
Qualifications:
Bachelor's degree in Business Administration, Property Management, or a related field.
5+ years of experience in community management, property management, or a related field.
Proven experience in managing budgets, collecting revenues, and resolving resident disputes.
Strong leadership, communication, and interpersonal skills.
Excellent analytical and problem-solving skills.
Proficiency in Microsoft Office Suite and relevant property management software.
