Manager- CB Sales Support - Abu Dhabi & Al Ain

First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together

Responsible for supervising and leading a team of Acquisition members and ensuring high level of client satisfaction and increase in client to the Bank.

Core Responsibilities

• Data Entry of PIL Conventional/ Auto Loan- Islamic and Conventional / Personal Finance
• FSK Clearance- Checking the hit to match 100% information from the KYC.
• SPOC for OPS related activities.
• Ops suspense loss account (reconciler and owner for the account/ balancing the debit credit)
• BCP/ BIA Assessment for the Unit
• RCSA Assessment for the Unit
• CAS pending documents- Tracking the pending original documents to be send to CAD for Disbursal.
• Mystery Shopper- Inputting Action plan for 0% score.
• Audit related activities- preparing/collating responses for Audit draft and recommendation.
• SOP’s related- revision to update GORM if required.
• Handling Unit Complaints.
• Casa Backlog for CB AD cases.
• SPOC of the Unit.
• All other related Administration tasks.
• Requisition of all the application and Stationeries.
• Chubs request/ allocation for the team.
• SPOC for KRI and Incident of the Unit
• Clear desk policy/ Spot check.
• Internal Memo: Attendance & Punctuality/ Dress code/ etc.
• Monthly access review- Updating Managers to complete their DR’s access review.
• ITSM approval- verifying and approving all IT SR’s.
• Calendar update.
• Performance review- On monthly basis review of performance for all the Managers
• Weekly Video- providing update to the unit such as policies/campaign/
• Monthly awards and Recognition.
• Weekly Target Commitment
• Publishing Newsletters
• Managing Daily / Weekly & Monthly MIS Reports.
• Maintain effective verified/ updated business reports for Senior Management.
• Supervises the team to increase productivity and enhance RFT.
• Managing the support team and ensuring that all the given responsibilities has been completed on daily basis.
• To exercise time management and maintain clean desk policy.
• Responds promptly and directly to the sales managers questions over the phone and provide End to End resolution.
• Adhere to the Standard Operating Procedures, Policies, Code of Conduct and Service Standards of the bank, ensure that team members do the same and initiate appropriate disciplinary action for any violations noted.

QUALIFICATIONS, EXPERIENCE, SKILLS, AND COMPETENCIES

• Bachelor’s degree in business administration, Finance, Banking, or a related major field of study
• Minimum 3 years of experience in Sales Support