dnata Travel Group, represents the travel division of dnata, one of the world’s largest air and travel services providers. Consisting of more than 20 leading international travel brands, we are proud to serve our global customer base as a leading, award-winning travel services provider. As a Manager Business Development & Client Relationship, Government Travel (UAE), you will manage and lead the support and further development of the dnata network to enhance growth, profitability and market share, as well as consolidate the dnata Travel management brand across the assigned regions. You will also develop and implement strategic partnerships, defining the sales and business development strategy and plan, and develop the regional marketing strategy for the assigned dnata Travel brand. In this role, you will
Develop and implement specific business sales strategies and related policies (3–5-year timescales) for the assigned dnata management Travel brand to ensure maximum profitability across the individual lines of businesses and the regional partners
Monitor the changing market situations, and continuously adapt the business strategy to meet market conditions and challenges of the future. Track competitor activity and recommend changes in processes, systems and strategy for business growth, to address these need
Ensure that every effort is made to retain all government accounts across the UAE whilst furthering growth with new wins
Lead and engage in independent research of client / prospect information, travel market trends, source client key contact information and support the sales strategies of the individual businesses and to secure accounts as per the dnata Travel management's prospects data base
Monitor compliance with customer contracts; identify any potential areas of concern and recommend appropriate actions
Plan and launch a series of above and below the line marketing campaigns to emphasise on the positioning of dnata Travel management and develop the brand recognition strategy, as an upcoming travel management network within the assigned regions
Lead the research, qualifying, pursuing and winning of new business and provide support to ensure successful proposal bids are managed effectively
Engage effectively with operational and other stakeholders to ensure effective implementation and service delivery to dnata Travel management's new and existing clients, in line with overall departmental objectives
Continuously seek improvements in business processes, systems and technology to ensure that business targets are achieved in the most efficient manner
Maintain effective working relationships with internal departments and ensure through Service Level Agreements that departmental needs are effectively met. Maintain a good working relationship at the very highest level with dnata Travel management partners across the Group, including card payment solution partners (e.g., Diners, American Express, HSBC), managing credit to clients and ensuring that new credit applications are handled in a quick and effective manner
Lead the Business Development Team and Customer Relationship Management team, fostering a team-based culture, ensuring positive interactions with other teams within the dnata Travel Group division
As a member of the dnata Travel management team, champion a culture of open communication, clear direction, accountability, collaboration and performance management to deliver against the one dnata vision, mission and values
Set and monitor performance objectives and development plans for direct reports which are aligned with the department strategic plan; identify improvement areas requiring formal intervention and training both on an individual and department basis
Be accountable for business development activities related to the assigned brand to ensure the provision of specialised and professional services are positioned and the sale for the same is closed to deliver profitable revenue streams for the Company
Evaluate and recommend ways for clients to manage their travel spend and assist with the introduction of the necessary Government Travel Policies, technology solutions and key supplier partnerships all leading to better management of their corporate travel spend and more cost savings
Manage and contribute to the overall annual budget for dnata Travel management with respect to sales, manpower and overall costs. Responsible for consolidation of government travel accounts
Achieve revenue targets and profitability, effectively managing the budgeting and utilisation of overhead expenses, and manpower resources. Manage and monitor the analysis of business transacted and reporting functions to ensure results are effectively tracked, and proactive action is taken to respond to varying market requirements
Represent dnata Travel management at various government conferences and work with dnata Travel regional partners to consult and guide them to win government accounts in their markets
Identify new business opportunities and ensure the successful achievement of the overall business objectives relating to sales, client management, new products, marketing objectives and promote the image of the dnata Travel brand
