Maker - Guarantees (UAE National)

Role       : Maker – Guarantees     
Location : Abu Dhabi                            
Role Purpose:
Principal objective of the position is to ensure:

1. Exceptional delivery to ADIB’s valued internal/external customers, as per our set Standards and SLA/TAT with the business partners.
2. Make sure to extend support to ensure swift operations to our IBG countries as per agreed SLA/TAT with them. 
3. Achieve overall objective of the institution with no significant complaints from our valued customers.
4. Make sure to trained your backup staff for your assignments and being a back (yourself) familiarize with the assignments related to staff for which you to be performed as his/her back to ensure BAU without possible interruption.
5. Annual leaves must not be conflict with back up staff. Avail 10 days mandatory leaves as per HR policy. Leaves plan must be submitted to HR by the end of January every year.
6. Complete all HR mandatory training without fail as per HR directives. Keep counselling of our staff (on job training) to ensure they should learn the technical aspects in relation to trade operations.
7. Focus on automation. Keep exploring opportunities to re-engineer existing processes to further enhance our productivity and efficiency.
8. KPI/KRIs must remain intact. Transactions should be executed without frequent errors and without P&L on account of operational loss.
9. All transactions must be executed in line with local regulations and international conventions such as UCP / URDG.
10. Make sure that routine Letters of Guarantee (LGs) operations for (IBG & UAE) should be managed strictly in accordance with Sharia Principles, Regulatory Guidelines, Approved SOPs, Process Check Lists, PPGs and other institutional Policies & Procedures. Deviations, if any, must be instantly bring into the notice of TFD Head.
11. Incidents/issues should have to be captured on ORM GRC as per defined time frame as laid down in our institutional policy/procedure.
12. Coordinate with unit’s UROM to timely complete the RCSA exercise every quarter.
13. Information security and record management should be given top priority to secures, as per institutional policies. Make sure to keep all our records intact without single compromise over institutional policies / procedure over information security.
14. Make sure to manage monthly archival of records to shift it to the offsite storage/warehouse.
15. Carry out annual physical verification of all our live records and share the report with TFD Head.
16. All records including but not limited documents/files/instruments should remain intact with the designated staff only. For overnight, all documents/records/instruments etc., should be kept in fireproof chubs under locked & key including fax/swift printers.
17. Carried out random sampling to ensure full compliance over clean desk policy. Exceptions, if any, should be immediately raised to the Trade Head.
18. Make sure daily scanning of records as per defined standards. 
19. Assist BCP coordinator to ensure that all our BCP requirements e.g., testing / call tree etc., must be completed as per given guidelines and target dates. 

Core objective of the position is to ensure:

1. Make sure that routine Letters of Guarantee (LGs) operations for (IBG & UAE) should be managed strictly in accordance with approved SOPs, Process Check List, PPGs and other institutional Policies & Procedures. Deviations, if any, must be instantly bring into the notice of TFD Head. 
2. All outbound LGs must be issued as per agreed SLA/TAT with the business partners and without possible exceptions/errors.
3. LGs to be issued as per approved text except in case of Government entities or in special cases where the non-standard text should be vetted by Legal and Sharia, as appropriate.
4. Before issuance of LGs, proof reading is must to ensure that the LGs are strictly as in accordance with customer requirements.
5. Inbound / pass on LGs must be advised to the customers in a timely manner.
6. Back-to-back LGs must be handled by reviewing the entire text and especially considering the buffer period of expiry to mitigate ADIB’s exposure.
7. Safe custody LGs should be maintained accurately. MIS to be shared with the stake holders for these safe custody LGs to ensure that all the LGs are intact and records at both the ends are all aligned.
8. All transactions must be authorized post reviewing transactional documents, approval and end-to-end completeness. Exceptions, if any, should be raised for necessary rectification/regularization prior to authorize any transaction.
9. Share required MIS of all LGs with the stake holders as per defined frequency in daily activity memo of the unit.
10. Track and control expiry dates of LGs to ensure timely cancellation.
11. Ensure 100% Sanction screening of trade transactions as advised by GCD.
12. Make sure to refer transactions to GCD without fail for all high risk jurisdiction or wherever any concern or red flags are detected on account of Sanction while handling/screening a transaction.
13. Before execution transactions, make sure all required approvals e.g., Sharia, Business, Risk, Credit, Legal are in place along with required credit line allocations.
14. All expired or unutilized LGs should have to be closed / cancelled timely.
15. Claims under LGs should be handled on top priority basis under intimation to TFD Head. All claims must be paid to the beneficiary of the LGs on ASAP basis. Legal team to be engaged wherever required.
    Make sure all financials are booked accurately as per approved chart of account. Fee based income/commission/charges should have to be booked appropriately and accruals are being booked as per set chart of account. 
16. Cash Margins against LGs must remain balance at all times.
17. All GLs including but not limited to Contingent, Assets, Cash Margins, Sundry and MAPs should be balanced all the time. Exceptions, if any, should immediately escalate as appropriate under intimation to TFD Head.
18. View daily MIS for Margin balances. For deviations, if any, instantly raise it with the stake holders under intimation to TFD Head.
19. Charges / fee / commission must be applied as per approved SOC or special pricing, as the case may be. 
20. Pending fee, if any, should be timely realized and booked. For pending fee/commission, follow up regularly and escalate it as appropriate and as defined in the daily activity memo of the unit.
21. Based on ICD reports, make sure no unattended items in our Nostro/Vostro until there is an obvious reason to hold aged items.
22. Make sure no unwarranted items remain pending in trade transit/sundry account.
23. Make sure that different queues like transaction / swift queues must remain clear all times. No pending transactions should be lying unattended there.
24. Run daily critical reports e.g., pending transactions, swift message queue, general ledger balances & cash margin to make sure NIL pending transactions. All Financials/GLs are 100% balanced until and unless a reason with justification. Timely escalation for any exceptions to wards these controls. 
25. Be prepared for all internal/external audits. Make sure to provide audits deliverables on time
26. Keep tracking and monitoring of all audit items to ensure its closure on ORM GRC as per given target dates 
27. All regulatory reporting should be done on time.
28. Make sure to carry out daily critical activities, as disclosed in the departmental memo.
29. Make sure to carry out monthly proofing and its reporting to ICD.
30. Check Lists – Make sure that required processing checklist is available to use for all critical processes/products. These checklists should be reviewed regularly to make changes, if any, appropriately.
31. SOPs – Make sure to revisit our SOPs as per frequency defined by ORM SOP team to complete the review and submission on time
     
32. PPGs – Take part aggressively to review the new PPG or changes in the existing one to ensure it is all align from operations point of view. Concerns, if any, must be raised with the Guarantees head. 
33. All large ticket, complex or structured trade transactions must be referred to TFD Head for discussion to ensure end-to-end completeness of such transactions.
34. Exceptions will only be handled post necessary discussion with Trade Head.
35. Groom your back staff to perform BAU in your absence. Also ensure to perform as a back yourself for the staff assigned to you to ensure BAU without possible issues/challenges.

Specialist Skills / Technical Knowledge Required for this role:
 

1. Exceptional delivery to be acknowledged by the customers.
2. Stringent controls by following TFD’s SOPs and other institutional policies/procedures.
3. Being seen as a leader by customers and staff  in other departments
4. Building and maintaining morale among colleagues 
5. Ability to provide feedback / constructive criticism
6. Ability to deal with difficult customers, client complaints, conflicts etc.