Comprehensive knowledge of the Hotel, including all departments, services and outlets
Register guests in line with the established guest registration policy
Take payment from guests on departure and close their bills accurately
Sell rooms to walk-in guests at the maximum rate possible
Ensure that the Maison Host is manned at all times, as well as operationally prepared and stocked with all required items
File all Registration Cards and dockets for in-house guests in appropriate buckets and perform regular bucket-checks
Check and action traces in Opera on arrival and departure as well as setting traces sensibly at all times
Assist with escorting guests to their rooms on arrival, explaining all the features and facilities
Minimize rebates and ensure that they all have sufficient justification, back-up and signatures
Carry out cashiering duties like foreign currency exchange, paid-outs, etc.
QUALIFICATIONS
Secondary Education or equivalent
Minimum of 2 years’ experience in a Receptionist/Guest Service position in Front Office, preferably in an international five star hotel with more than 300 rooms
Must have strong experience in using Opera system
Experienced in handling complaints and work with minimal supervision
