Logistics Operations Coordinator

Who are we?

At talabat, we're revolutionizing the way people experience food delivery. As a leader in the food tech industry, we're driven by innovation, customer obsession, and operational excellence. Our 3PL partners are critical to our success, ensuring we have a reliable and efficient fleet of delivery riders. We're looking for a strategic and results-oriented 3PL Manager to elevate our partnerships and drive operational excellence.

Role Summary

As a Coordinator Logistics Operations, you will play a crucial role in supporting the efficient operation of our 3PL partnerships.

What’s On Your Plate?

• Invoice & Finance Management: Receive, verify, and submit 3PL invoices to the finance department for timely payment processing.
• Delivery Box Operations: Manage the scheduling, installation, tracking, and maintenance of 3PL delivery boxes. Ensure timely collection of surplus boxes and conduct monthly box count confirmations.
• Compliance & Documentation: Receive, verify, and submit 3PL right-to-operate documentation, including trade licenses, insurance certificates, delivery box permits, and bank documents.
• Insurance Processing: Process rider accidental insurance claims.
• Inventory & Fraud Management: Collaborate with the inventory team regarding unreturned rider equipment. Review submitted fraud cases, ensure 3PLs take necessary actions, and provide regular updates on case progress.
• Rider Earnings Support: Ensure 3PLs are addressing rider salary inquiries and complaints promptly and professionally.
• Project Support: Assist the 3PL team in project execution, providing administrative and operational support as needed.
• Communication & Tracker Management: Manage and track 3PL announcement and communication requests. Ensure timely follow-up on pending requests and maintain clear communication channels with 3PL partners.