Learning & Development Senior Specialist JOB

Job Title: Learning & Development Senior Specialist

Role Purpose: 

Design, develop, implement, and measure learning and development programs ensuring that all programs are customized to DCT’s specific requirements and achieve the desired benefits.

Key Responsibilities:

Learning and Development Planning:

• Identify DCT employees’ training needs in coordination with sectors/departments to obtain a concise training needs Inventory.
• Analyze and identify organizational needs and develop Learning strategies to address learning, development and cultural needs.
• Support in collaborating with Talent development Units to identify training needs and training that can be met internally.
• Assess training needs through surveys, interviews with employees, consultations with managers or instructors.
• Develop, implement, facilitate and evaluate L&D methods and programs for all production positions at DCT.
• Design and implement learning and development policies, guidelines, processes, systems, and practices to ensure that outcomes meet current and future business needs and develop, motivate and engage employees.
• Contribute in developing, implementing, facilitating and evaluating training methods and programs for a variety of topics including leadership, soft skills, organizational development, and other programs as needed.
• Evaluate and coordinate external training opportunities while maintaining budget. responsibility.
• Design and create online learning modules, and course materials.

Learning and Development Operations:

• Conduct orientation programs for new joiners and P&P teams specific updates and ensure that candidates receive induction within their probation using the Basic Job Knowledge and successfully complete their probation.
• Train, develop, coach and mentor all new joiners in accordance with the DCT culture.
• Create and coordinate Induction plans for the new managers starting in the business.
• Contribute in managing all specific L&D requirements and ensure Training is delivered to the required standard.
• Implement post course assessment and action plans for the DCT employees following the in-house trainings courses to measure the productivity of the time spent in training.
• Assess the success of development plans and help employees make the most of learning opportunities.
• Design and deliver e-learning courses, workshops and other trainings in collaboration with training centers/ Training service providers.
• Schedule and track associate training programs, attendance and certifications.
• Review and analyse training feedback to identify areas for continued improvement.

Shared Activity:

• Carry out any other duties and responsibilities related to the role at the request of the direct manager
• Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
• Demonstrate compliance to organization’s values and ethics at all times to support the establishment of a value drive culture within the organization.
• Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.  

Communication and Business Relationships:

Internal

• DCT Relevant Sectors / Departments

External

• Service Providers
• Consultants
• Training Centers
• Government and private entities

Qualification:

• Bachelor’s degree (Master Preferred) in Human Resources Management, Organizational Psychology, Business Administration or any other degree within relevant industry.
• Professional certification in human resources is preferred. 

Experience:

• 3 to 5 years of experience in Learning and Development or any other experience within similar role or industry

Skills:

• Language:  
  • Full professional English proficiency both in speaking and writing. 
  • Arabic bilingual desirable but not mandatory.  

• Skilled in MS Office (PowerPoint, Word and Excel).
• Knowledge and functional understanding of the tourism industry, regionally and globally.
• High level of competency in relevant software applications.
• Self-motivated with a proven ability to complete work in a timely manner.
• Ability to quickly integrate with existing business software tools and knowledge of other relevant industry software.

• Excellent written and verbal communication skills - including appropriate stakeholder alignment.
• Evidence of creating, implementing, and managing policies and procedures.
• Ability to multi-task and to prioritize work effectively.
• Ability to work under own direction and high degree of initiative.
• Knowledge in HR Learning and Development leading practices.
• Extensive knowledge and understanding of Learning and Development techniques.