“Every single member of our organization adds a great value. Emaar is not a collection of talented individuals, but a team of great pooled talent.” – Mohamed Alabbar
ABOUT THE COMPANY
Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world.
Created in 2007, Emaar Hospitality Group owns and manages a portfolio of hospitality assets and brands including Address Hotels + Resorts, Vida Hotels and Resorts, in addition to serviced residences, leisure clubs, and a comprehensive portfolio of restaurants and spas.
ABOUT THE ROLE
Function: Spa
Department: General Spa
Role: The Lead role in Cluster Spa Operations is responsible for overseeing and managing the daily
operations of a spa and recreational facilities within the hospitality or wellness establishment, this role plays a pivotal role in ensuring that guests and members have a positive and enjoyable experience in the spa and
recreational areas while also managing the business aspects of the operation.
ABOUT THE FUNCTION
This function is to ensure exceptional Guest Experiences in a highly empowered environment.
Represent our brand, throughout the Guest journey, to deliver a flawless service experience. Ensure
that each guest becomes a happy fan of our hotels, by delighting them from welcome until farewell.
To delight guests with the complete range of Spa treatments always delivered to the highest possible
standards.
WHAT YOU WILL NEED TO SUCCEED
PERFORMANCE DRIVEN CULTURE: WHAT WILL YOU BE MEASURED AGAINST
• Ensure achievement of business goals – Financial, Non-Financial and Initiatives.
• Completion of projects on time, within budget and based on set quality standards.
• Realizing cost efficiencies.
• Analyzing operations and assigning resources accordingly.
• Seamless Communication across all levels of the business unit.
• Provide constructive feedback (on and off-the-job).
• Resolve complaints and ensure adequate service recovery where needed.
TECHNICAL SKILLS AND COMPETENCIES
• Spa Management & Operations
• Budget, finance & Forecasting
• Scheduling activities
• Inventory management & Control
• Games collaboration
• Beauty and wellness
Technical Skills
• Spa Management & Operations
• Budget, finance & Forecasting
• Scheduling activities
• Inventory management & Control
• Games collaboration
• Beauty and wellness
Competencies:
• Fast paced & Resilience
• Problem solving & creative thinking
• Proactive & Initiative driven
• Handling high pressure
• Customer & stakeholder management
• Emotional Intelligence
• Managerial skills
• Decision making
• Assertiveness
• Continuous Improvement
At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.
Customer Focus
Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.
Ownership Mindset
No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.
Fast Paced
Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.
Talent and Tenacity
Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.
Adaptability
We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.