Lead - Community Management - Dubai Holding Community Management

About Dubai Holding Community Management:

Dubai Holding Community Management (DHCM) is a premium community management services provider under the umbrella of Dubai Holding. Established in 2021, DHCM has quickly become a leader in the industry, offering exceptional services to maintain and enhance residential communities and districts across Dubai.

At DHCM, we believe in creating sustainable and vibrant communities that offer a sense of belonging to residents. Our team of experts provides various services, including community and district management, technical management, and financial management.

Our community and district management services ensure that each community is well-maintained, secure, and operates efficiently. We manage common areas, enforce community rules and regulations, coordinate with local authorities, and respond to residents' concerns promptly and effectively

We proudly manage a portfolio of prestigious communities, including Bluewaters, City Walk, Port de La Mer, Bvlgari Residences, Jumeirah Beach Residence (JBR), and Business Bay Executive Towers, among others. Additionally, we manage iconic districts, including Business Bay, Dubai Land Residences, Jaddaf Waterfront, Dubai Media City, Dubai Internet City, Dubai Studio City, Dubai Harbour, and more.

About the Role: 

Lead - Community Management is responsible for overseeing all aspects of community operations, fostering strong resident relationships, and ensuring the efficient and effective delivery of services. This role requires a strong understanding of community dynamics, financial management, and customer service principles.

The main duties and responsibilities: 

• Oversee the management of community budgets, including service charge collection and expenditure control.
• Ensure resident satisfaction by effectively addressing concerns, resolving disputes, and maintaining open communication channels.
• Manage and mentor a team of community managers, setting performance objectives and providing guidance.
• Enforce community rules and regulations, ensuring compliance and resident awareness.
• Oversee the procurement and management of community services, including tendering processes and service provider performance monitoring.
• Analyze community needs and identify areas for improvement in service delivery and resident experience.
• Prepare reports on community performance, financial data, and resident satisfaction.
• Foster a positive and collaborative community environment that enhances resident well-being.

About you:

• Bachelor's degree in Business Administration, Property Management, or a related field.
• 5+ years of experience in community management, property management, or a related field.
• Proven experience in budget management, financial analysis, and customer service.
• Strong leadership, communication, and interpersonal skills.
• Excellent analytical and problem-solving skills.
• Proficiency in Microsoft Office Suite and relevant property management software.

About Benefits:

At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered Internal workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.