L&D Specialist

Key Responsibilities:

• Work closely with the Head of L&D to implement learning and development initiatives such as customer experience trainings.
• Regularly update and maintain the L&D dashboard, tracking key metrics such as training attendance, participant feedback, and program outcomes.
• Coordinate with internal and external trainers, as well as key stakeholders, to schedule and organize brand-specific training initiatives.
• Manage L&D calendar, ensuring smooth planning and execution of all learning activities.
• Compile and distribute feedback and evaluation reports to relevant stakeholders, ensuring clear insights into training effectiveness.
• Manage the end-to-end execution of training programs, including logistics, materials preparation, participant nominations, and ongoing follow-up and evaluation.
• Ensure strict adherence to the L&D budget by effectively managing resources, optimizing program costs, and ensuring that all training activities are delivered within the allocated budget