Key Account Manager - Restaurants

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops, and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, and looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. 

The team

As Deliveroo continues to scale, we become a major revenue channel for restaurants - aside from providing best-in-class support, we are restaurant consultants that use data-driven insight and industry knowledge to help our partner restaurants’ grow. Our Account Management team owns and manages restaurant relationships. We are restaurant consultants who use data-driven analytics and industry knowledge to provide best-in-class support and strategic value to our restaurant partners. The Account Managers are a passionate, dynamic group of team players who work well together and cross-functionally with other departments, and of course, they’re fun, personable, and great at building exceptional relationships.

What you will be doing:

• Responsible for managing a portfolio of partners, comprising both independents and multi-site brands. You will maintain and grow relationships with these partners
• Lead the delivery agenda with your partners to ensure they are operating with excellent fundamentals, and define and execute joint initiatives that drive sustainable growth for both Deliveroo and your partners
• Lead the day-to-day management of your accounts, interacting primarily with stakeholders who manage daily projects or operations. You will work on negotiations and longer-term account plans in collaboration with your Restaurant Partner
• Demonstrate the ability to resolve day-to-day issues and problem-solve independently, seeking advice for more complex problems when necessary.
• Driving restaurant performance through data analysis and industry knowledge to maximise order volume and growth potential through Deliveroo
• Work cross-functionally with other departments (Marketing, Operations) to drive new initiatives.

What skills you'll need:

• 3+ years of experience in a commercial account managerial role in a fast-paced industry 
• Strong data-driven approach, analytical and problem-solving skills 
• Ability to manipulate, analyse and interpret data to drive growth and profitability, both for your partners and for Deliveroo
• Well-organised with excellent team-player qualities
• Agile and highly adaptable to a fast-paced work environment
• Effective relationship-building and communication skills 
• Strong knowledge of the restaurant industry is a plus
• Fluency in Arabic and English is a MUST

Benefits and Diversity 

• 25 days of Annual Leave
• Comprehensive medical insurance 
• Annual flight allowance (for employee only)
• Free Deliveroo Plus 
• Maternity and paternity benefits
• End-of-year parties & regular social events
• An extremely fun team to work with!

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away, and relocation. 

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion, or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing scaleups around.

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