Key Account Manager, Air & Sea

Job Req Number:  87029
Time Type: Full Time

DSV is truly a global player offering services worldwide. Operating as the third largest global supplier of Transport & Logistics in more than 90 countries and over 75,000 employees, we thrive within an international network of partners and agents. Every day, we aim to open many opportunities for you to develop your career on an international scale, promoting Customers First, Best performance & True Collaboration – we are One DSV!

The Key Account Manager’s primary to maintain & further develop existing customers in close cooperation with customer service and management. Developing new business and building customer relationship. Closely working with operations and dealing with escalations with the team.

Detailed Responsibilities:

• Grow existing customer portfolio and secure new customers.
• Establish and maintain case study/customer profile plan for top 5 accounts within the portfolio.
• Develop new business opportunities within your customer portfolio
• Enter customer call activity and new business opportunities in Dynamics CRM on a weekly basis.
• Develops and maintains expert level knowledge of their assigned account(s).
• Provide exceptional quality service and solutions to key customers for all their logistics needs.
• Provide customer KPI reports and analysis. 
• Conducts business reviews with customer to review metrics, discusses business opportunities and operational challenges.
• Act as escalation point for all critical matters relating to customers within your portfolio, i.e. AR issues, urgent shipment issues.
• Contribute to the overall profitability of the region.
• Working closely with all key stakeholders.
• Achieve KPI’s set by management.

Qualifications & Characteristics:

• Experience of 10 + years in freight
• Existing customer relationships and solution driven attitude
• Industry knowledge and is aware of the market.
• Self-managed, result driven & outgoing personality.
• Business minded.
• Result orientated
• Energetic & proactive
• Good communication and organization skills
• Ability to communicate industry related information to people outside our industry
• Diplomatic, influencing & trustworthy
• Ability to define requirements, analyse facts, and determine relevant solutions/actions to be taken
• Extrovert personality with strong relationship building capabilities

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.