Key Account Manager

Join Our Team in Dubai as a Key Account Manager for Travel MEA!

Are you a results-oriented individual with a strong track record in key account management within the travel insurance sector? If you have 5 to 10 years of experience in account management, reinsurance, or client management, we want to hear from you!

About the Role: As the Key Account Manager (KAM) for Travel MEA, you will be the "face" of our company to our clients. Your mission will be to manage and enhance relationships between internal and external stakeholders, ensuring partner retention and the renewal of existing accounts to achieve and exceed sales and business targets.

Key Responsibilities:

• Develop strategic plans to increase attachment rates and explore cross-sell opportunities.
• Understand client needs, ensure customer satisfaction, and drive revenue growth through strategic account management.
• Build and maintain strong relationships with key clients to secure long-term partnerships.
• Act as the primary point of contact for key accounts, addressing concerns and providing timely solutions.
• Conduct regular client meetings to assess their needs and expectations, analyze revenue performance, and recommend follow-up actions.
• Monitor the P&L of each contract and coordinate with internal teams for new contracts and program implementations.

• Minimum degree holder.
• 5+ years of experience in account management for large key accounts in a partnership, multi-country environment.
• Excellent knowledge of the travel industry; experience in the insurance or assistance industry and B2B2C models is a plus.
• Fluent in English; proficiency in French and Arabic is a plus.
• Proficiency in Excel and PowerPoint.
• Strong account management skills that are results and client-oriented.
• Highly independent yet a strong team player.
• Ability to work under pressure and meet tight deadlines.
• Well-organized with excellent communication skills.

If you are ready to take your career to the next level and be part of a team that makes a difference in the travel insurance sector, we look forward to your application!

AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.

Our mission: Empower people to live a better life.
Our values: Customer First, Courage, Integrity and One AXA.

AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.
AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit.
Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.
 

By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone’s skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth.

Additionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary.