الوصف الوظيفي
1. JOB PURPOSE
The high-level overview of what the job is required to do
· Visit key account clients
· Identify potential business opportunities
· Retention of portfolio revenue
· Renewal of Contracts
· Health, Safety and Environment (HSE)
· Risk management
Location: Sharjah
Position Title: Account Manager – Experienced
TOTAL SALARY: 20,508 AED – 26,582 AED
2. KEY ACCOUNTABILITIES
Responsibility
Indicator/Input
Targets/Output
Visit Key Account Clients
· Conduct visits on the assigned portfolio
· Resolve the complains
· Gather market intelligence
· Resolve payment issues
· Update market feedback on Salesforce
· Focal point of contact for end to end service for a given portfolio
· 60 meetings per month
· Report complaints within 24 hours
· 100% Accuracy in reporting
Identify potential business opportunities
· Identify sister concerns and subsidiary companies
· New requirements
· Contract renewal
· Negotiate on the prices
· Send quotations for potential business opportunities
· Additional monthly recurring revenue (MRR) – $5000
· 35% profitability margin
Retention of portfolio revenue
· Actively engaging with customers
· Resolving customer complaints
· Suggest innovative ideas
· Reduce turn around time of a complaint
· 90% of portfolio revenue per annum
· 72 hours to resolve a customer’s complaint
Renewal of Contracts
· Maintain a tracker for contact renewal
· Contact the customer 30 days prior to contract expiry
· Maintain profitability margin of 35%
· Update the renewed contract in sales force.
· 95% of the contacts are Renewed
Health, Safety and Environment (HSE)
· Exercise due diligence towards health and safety of self and others in the organization
· Comply with the applicable HSE procedures, instructions, requirements, standards received from regulatory and statutory bodies
· Proactively report superior occurrences, events, violations and acts that may impact employee health, safety or environment
· 100% compliance
Risk management
· Analyse current risks and identify potential risks in the area of responsibility
· Report the risk tailored to the relevant audience
· Build risk awareness amongst team by providing support and training
· Well defined risk in the result area
· On-Time and In-Full (OTIF) reporting
3. EXPERIENCE
· Minimum of 4 years’ experience in customer facing role
· Minimum of 3 years’ experience in MENA region
